Student Central Coordinator

Eau Claire, WI
Sep 24, 2017
Institution Type
Community College

Posting # 2017-1217
Location US-WI-Eau Claire
Category Professional
Close Date 10/15/2017
Type Full-Time
FLSA Status Exempt
Hourly Pay Rate/Salary Based on professional, level 2 salary range: $51,225
Hours per Week Full-time
Work Schedule Salaried position
Anticipated Start Date 11/6/2017

Overview and Responsibilities

As a member of the the Student Central one-stop enrollment services team, the Student Central Coordinator will provide oversight to programming and activities related to prospective, pipeline, and current CVTC students. This position will coordinate all activities of the Student Outreach and Retention (SOAR) initiative, New Student Orientation (NSO), financial literacy, and general advising. The Student Central Coordinator will also oversee and monitor the pipeline student caseload between general advisors with a goal of moving accepted students to matriculation.

  • Responsible for specific activities related to semester-to-semester retention of continuing students by leading and coordinating all SOAR activities and initiatives throughout the year. This includes but is not limited to coordinating drop for non-payment interventions, campus events, missing financial aid requirements, semester check-ins, and welcome calls.
  • Lead and coordinate all NSO activities throughout the year, including program planning and content, hiring of presenters and student leaders, date scheduling, RSVPs, student communication, and room coordination.
  • Extract data and reports from BANNER, Cognos, Ablebits, Novi Survey, and Advise to coordinate and deliver SOAR and NSO efforts.
  • Serve as power user for Student Central module of Advise, including testing, training, and tracking of data.
  • Provide work direction (in a non-supervisor capacity) to Student Outreach Assistants and provide daily oversight of their work related to SOAR and NSO.
  • Coordinate work of General Advisors and Student Central Representatives as it relates to the SOAR initiative and NSO.
  • Assist with scheduling of Student Central Advisors, Representatives, and Outreach Assistants, including general advising, front counter, enrollment lab, call center, email, chat, and SOAR assignments.
  • Develop and deliver financial literacy programming.
  • Coordinate campus visits for accepted program and pre-program students.
  • Provide backup triage and assistance to students and parents with complicated enrollment issues or those that require general (non-program specific) advisement.
  • Direct and participate in calling campaigns as they relate to SOAR initiatives.
  • Direct social media campaigns for Student Central, leading a team of Student Central Representatives and Student Outreach Assistants.
  • Oversee proactive case management and outreach of pipeline and first semester students to increase matriculation of applications.
  • Lead and schedule Career Planning Workshops.
  • Oversee and develop activities of Money Smart Week.
  • Lead Student Central presentations/orientations with students and parents and other CVTC staff; provide presentations to the CVTC community and other requested external presentations such as Financial Aid Nights, NSO, Support System Orientation, Welcome Days, open houses, financial literacy campaigns, and any other presentations/orientations.
  • Participate on committees as related to student retention and persistence. Collaborate with faculty, deans, College Navigators, Academic Advisors, Recruiters, and other Student Services departments.
  • Work collaboratively with faculty and staff to monitor student progress and academic success.
Required Knowledge, Skills and Abilities:
  • Ability to work effectively in a team and independently (i.e., solution focused, positive attitude, open-minded).
  • Thorough understanding of issues related to at-risk, under-prepared, and transitioning students and academic success.
  • Conflict resolution skills.
  • Knowledge of social media platforms and increasing engagement through social media.
  • Ability to use judgment and discretion with confidential and sensitive issues.
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities, community agencies, and the general public.
  • Strong project management and program evaluation skills.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Proficient knowledge of and skills with technology including software programs for communication, data collection, and decision making and the ability to manipulate spreadsheets and interpret reports from complex systems.
  • Ability to work a flexible schedule and travel to various campuses as needed.


  • Bachelor's degree in a related area required, master's degree in a related area preferred (e.g., Student Affairs, Higher Ed, Education, Career and Technical Education, Public Relations, Business, Marketing, English, Social Sciences).
  • Minimum of two years of experience in a student services related area.
  • Experience at the postsecondary level with academic advising, career planning, financial literacy, and/or retention activities/strategies preferred.
  • Experience with social media page administration and creation/execution of social media engagement plans preferred.
  • Experience with project management and implementation preferred.
  • Financial literacy certification or ability to obtain within one year of hire.
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

Benefits Summary

  • Health and dental insurance for all family members
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(B) tax deferred annuity program
  • 457 deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, holidays, personal and sick leave

About CVTC
Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville and River Falls. The College is one of 16 WTCS colleges located throughout the state.

CVTC offers 66 programs, over 25 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, with 91% of CVTC graduates are employed within six months of graduation, with 88% in a related field.

CVTC has a nationally recognized faculty and state-of-the art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.

Equal Opportunity/Access Employer and Educator
Non-Discrimination Notice
Chippewa Valley Technical College (CVTC) does not discriminate on the basis of race, color, national origin, sex, disability, or age in its employment, admissions, programs, or activities.
View Complete Equal Opportunity/Access Employer & Educator Statement at


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