Coordinator, Training, Development

Location
Cleveland, OH
Posted
Sep 23, 2017
Institution Type
Community College

diversity employer



Department Name Office of Training & Development (1H3100)

Campus or Location Jerry Sue Thornton Center

Vacancy Number PT060-18

Reports To Mananger, Training , Development & Coaching

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Coordinates the day to day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed.



Job Responsibilities

ESSENTIAL FUNCTIONS

May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materials

Positively responds to departmental requests in a timely manner with strong emphasis on outstanding customer service

Provides administrative support to supervisor

Provides assistance to the team's efforts to complete departmental assignments

Actively participates in the successful delivery of the direct client service process

Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department

May maintain the department team's calendars and schedules

Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects

Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities

Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate

Develops strong working relationships with key departments and employees across the College and in the community

Establishes and maintains general office files and records

Assists with the preparation of reports,
presentations and publications, including research, writing and copy-editing
• Assists with other College-wide projects, initiatives and committees
• May select, train, supervise and evaluate part-time student assistants, interns and part-time assistants
• May aid in the planning, maintaining, and monitoring of a business area's budget
• Performs other duties as assigned



Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

Associate degree and a minimum of three (3) years; OR a Bachelor's degree and a minimum of two (2) years of:

Demonstrated progressively responsible experience in professional office environment

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Possess excellent proofreading and editing skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to manage multiple projects simultaneously in a deadline-driven environment

Works accurately with great attention to detail

Excellent customer service skills and proven ability to develop and sustain productive customer relationships

Ability to effectively respond to requests from multiple levels of the College in various departments

Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations

Demonstrated basic project management skills

Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES
• Service Focus
• Communications
• Quality of Work

VERY IMPORTANT COMPETENCIES
• Collaboration
• Adaptability

IMPORTANT COMPETENCIES
• Time Utilization
• Continuous Improvement



Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

Bachelor's degree

Demonstrated experience with Banner System and other College-specific software

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations



Work Schedule

Standard college hours: 8:30 a.m. - 5 p.m.



Posting Open Date 09/22/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.



Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution



Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Cleveland.com
    • Tri-C web site
    • Tri-C employee referral
    • Careerboard.com
    • Chronicle.com
    • HigherEdjobs.com
    • HBCUconnect.com
    • LinkedIn
    • Indeed.com
    • ScholarlyHires.com
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have an Associates degree or higher?
    • Yes
    • No
  3. * Do you have a two or more years of progressively responsible experience in professional office environment?
    • Yes
    • No
  4. * Do you have two or more years of demonstrated experience making sound decisions that affect a work unit or team?
    • Yes
    • No
  5. * Do you have two or more years of demonstrated experience in a role requiring diverse problem solving methods in a variety of situations?
    • Yes
    • No


Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents

    PI99510756