Video Conference/Lecture Capture Support Technician (Computer Technical Support Technician 2), UCP

Location
Storrs, CT
Posted
Sep 23, 2017
Institution Type
Four-Year Institution
Job Title: Video Conference/Lecture Capture Support Technician (Computer Technical Support Technician 2), UCP 7
Job ID: 2018091
Location: Storrs Campus
Full/Part Time:
Regular/Temporary: Regular

Job Posting

The University of Connecticut, University Information Technology Services (UITS), is seeking a highly technical and self-motivated Video Conference/Lecture Capture Support Technician. The successful candidate is an energetic IT professional who is excited by delivering "best in class" services.

Under the direction of the Manager of Academic IT AV, this position is responsible for the day-to-day operational support of the University's video conferencing (VTC), lecture capture (LC), and classroom audiovisual (AV) systems.

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

DUTIES AND RESPONSIBILITIES
  • Provides installation, maintenance, and troubleshooting support for information system applications and related peripheral hardware.
  • Monitors and responds to hardware and software problems by utilizing a variety of hardware testing tools and techniques.
  • Provides software and system troubleshooting and support.
  • Provides technical support and training to end-users.
  • Provides support for VTC/LC/AV daily operations, including setting up equipment and VTC bridge for VTC sessions, scheduling connection to the remote site(s), operating the equipment, and monitoring meetings.
  • Supports installation and configuration of new VTC/LC hardware and reconfiguration of existing hardware.
  • Provides maintenance, troubleshooting, and repair services for VTC/LC and conference room systems.
  • Troubleshoots, identifies, and corrects any VTC/LC/AV equipment malfunctions.
  • Assists in the hiring, training, supervision, and promotion of student workers.
  • Creates and distributes support documentation for video conferencing and lecture capture software currently supported by UITS.
  • Other related duties as required

MINIMUM QUALIFICATIONS
  1. Bachelor's degree in Computer Science or related field or equivalent combination of education and training
  2. Three years of related experience.
  3. Demonstrated working knowledge of MS Office and other technologies used at the University.
  4. Demonstrated teaching, communication, and writing skills with excellent attention to detail.
  5. Demonstrated ability to work well with people, handle technical problems, follow directions, perform well under stress, and develop complex plans and strategies.
  6. Ability to work well with minimal supervision.
  7. Excellent customer service skills.
  8. Experience with creating and editing technical documentation.
  9. Ability to read blueprints, network diagrams, schemata and technical manuals.
  10. Experience troubleshooting network cabling utilizing hand tools, Testers etc.
  11. The ability to travel to all University locations.
  12. The willingness and ability to work occasional weekends and outside normal work schedule.

PREFERRED QUALIFICATIONS
  1. Experience supporting Cisco video conference equipment, CUCM, CMS, VCSE, VCSC, TMS, TCS, etc.
  2. Lecture Capture experience, preferably with Kaltura
  3. ICIA CTS Certification
  4. Cisco CCNA Collaboration Certification
  5. Experience with Computer Aided Design and MS Visio software

APPOINTMENT TERMS

This is a full-time, permanent position. The work schedule for this position is approximately 35 hours/week: Fall/Spring semester = Monday – Thursday 10AM to 6PM, Fridays 8:30 AM to 4PM; Summer/Winter Breaks = Monday – Friday 8:30 AM to 4PM.

The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate's background and experience. For additional information regarding benefits visit: http://hr.uconn.edu/benefits-summaries/. For additional information about the University visit: http://www.uconn.edu/ and for detailed position information and the job description visit: http://uitsjobs.uconn.edu.

TO APPLY

Please apply online at www.jobs.uconn.edu , Staff Positions. Interested candidates should submit a letter of application and resume that demonstrate how you meet the minimum qualifications and any preferred qualifications you may have for this position, and a list of contact information, including phone numbers for three professional references.

Screening will begin immediately. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form within three days of start date. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2018091)

This job posting is scheduled to be removed at 11:59 PM eastern on October 20, 2017.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

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