Associate Director, PhD Program
Stanford Graduate School of Business has an outstanding Ph.D. program with over 130 doctoral students registered in seven academic fields of study (Accounting, Economics, Finance, Marketing, Organizational Behavior, Operations and Information Technology, and Political Economy). The program is designed to develop students to become leading scholars and researchers in their respective fields. Reporting to the Executive Director, the Associate Director, PhD Program plays a key role in the success of the PhD Program. The Associate Director provides oversight on student degree progress, enrollment, financial aid, among other key student services areas and department wide events. The Associate Director serves as a key contact for students throughout their program. He/she plays a key role in promoting student wellbeing and support. Builds rapport with individual students and a strong relationship with the student community at large. Provides counsel on a variety of student issues, and develop programs as appropriate. The Associate Director provides advice to students on a range of issues including, but not limited to, registration and enrollment, academic progress, academic program policies, research and course assistantship policies, financial aid. Manages and administers program milestones such as candidacy, field exams, University oral exams, and the annual student review. The Associate Director has significant responsibility in accurately communicating and taking action based on Stanford, GSB, and Ph.D. Program policies and procedures. JOB PURPOSE:
Administer, implement, and interpret university and department policies and procedures on issues regarding financial aid, degree progress, student life, advising, and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using expert technical and professional knowledge requiring independent judgment. CORE DUTIES*: Manage several areas in student services, analyze effectiveness, and make decisions on program eligibility. Direct program wide events such as Commencement and Orientation.Engage in critical analysis of student and program concerns to resolve issues which may span multiple areas, using advanced technical and professional knowledge.Develop and implement programming - particularly around student wellness and community - make strategic recommendations for future programs.Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors.Maintains accurate and comprehensive student records. Maintains accurate student data for historical records including student placement, degree progress, and demographics. Analyze and develop report requirements, portals, and student facing communications.Manage relationships with external community and university liaisons.Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas, using advanced technical and professional knowledge.Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions. Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school. Manage financial aid, and liaise with school and university offices.Oversee key processes, including contribution and direction on policy and program content.Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field. * - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and five years of relevant experience, or combination of education and relevant experience. MA/MS degree, 7+ years of related higher education experience -- with experience/expertise in top level direct graduate education student services -- is highly preferred. Knowledge, Skills and Abilities: Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.Strong analytical and problem solving skills to review and analyze complex information.Advanced computer skills, including experience with Microsoft Office Suite.Advanced customer service skills.Relevant computer systems/technology experience.Understanding of financial transactions.Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. Preferred Knowledge, Skills and Abilities: Excellent written and verbal communication skills. Must communicate with tact and diplomacy on highly sensitive matters, and display professionalism and discernment at all times. Excellent interpersonal skills especially with students, and strong interest in building student communities. Excellent customer service orientation.Strong analytical and problem solving skills to review and analyze complex information. Knowledge of student information systems, data reporting systems, student financial systems, etc. Must possess initiative, resourcefulness, and attention to detail.Excellent project management and organizational skills required. Ability to work independently, and work collaboratively in a small-team. Certifications and Licenses: None PHYSICAL REQUIREMENTS*: Frequently sit, perform desk-based computer tasks.Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Job: Student Services
Location: Graduate School of Business
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.