Technical Support Engineer

Pearl River, NY
Sep 21, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Company: OnSSI

Primary Job Functions:

• Provide software application support over the phone, email, and remotely, using third party remote control software
• Create, handle, maintain, and close cases utilizing
• Document issues and solutions
• Escalate and request assistance from others, as needed
• Ability to communicate clearly and effectively with others
• Handle oneself calmly and professionally regardless of the circumstances
• Be punctual, responsible and flexible with hours, and policy changes

Required Skills:

• Good knowledge of network and related concepts
• Good knowledge of Windows 7/8/2008/2010 2012 Server
• Ability to troubleshoot software and hardware related problems

Intangible Skills:

• Good analytical and troubleshooting skills
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success

Company Description
OnSSI (On-Net Surveillance Systems) ranks among the world's top high-tech companies in the field of video surveillance with Ocularis, its award winning Video Management System (VMS). Ocularis software is used successfully by many Fortune 500 corporations, cities, towns, municipalities, school districts, colleges, universities and federal and local governments, totaling tens of thousands of installations.

OnSSI is located in Blue Hill Plaza in Pearl River, New York just thirty miles northeast of New York City. Site amenities include a fitness center, day care, food court, post office and a convenience store. OnSSI believes in a strong work-life balance and provides a modern work environment with state-of-the-art development tools.

Pearl River, NY


Wed, 20 Sep 2017 09:50:59 PDT