Communications Operator

Fayetteville, AR
Sep 21, 2017
Institution Type
Four-Year Institution

Posting Number C945P

Quick Link for Posting

Working Title Communications Operator

Position Number 15197

Department Public Safety

About the University

Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

Department Home Page

Job Type Staff

Summary of Job Duties

The Telecommunications Specialist is responsible for following accepted procedures for operation and maintenance of various systems in the Communications Center. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Ability to demonstrate the operation of radio communications, multi-line phone systems, alarm systems, ACIC systems as well as possessing multi-tasking and typing skills. Ability to maintain communication records, logs and performing emergency and non-emergency dispatch and/or communication services. Communicate effectively and respectfully with members of the campus community, supervisors, and peers. Provides information and directions as needed. Successful candidates will need to be customer focused, team oriented, creative problem solvers who possess the ability to remain calm during emergency and non-emergency situations.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • The formal education equivalent of a high school diploma
  • At least two years of specialized training in communications or related field

Does this job require any license(s)/certification(s)? No

If yes, please specify

Preferred Qualifications
  • Bachelor's degree from an accredited institution of higher education

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of operating procedures used in telecommunication operations
  • Knowledge of Federal Communication Commission rules and regulations related to telecommunications
    *Ability to demonstrate the operation of telecommunication equipment
    *Ability to supervise subordinate employees in a telecommunication operation
  • Ability to maintain communication records, logs, and budget information

Physical activities associated with this position

The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.


  • Driving
  • Pushing
  • Standing
  • Stooping
  • Walking


  • Grasping
  • Reaching


  • Feeling
  • Manipulate items with fingers, including keyboarding
  • Hearing
  • Repetitive motion
  • Sitting
  • Talking

The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.>

Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule 40 hours per week (hours and days will vary by shift)

Overtime Eligible Yes

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. Yes

Work Location/Building Fayetteville Campus - Administrative Services

Benefits Eligible Yes

Appointment Percent 100

Salary $27,858

Pay Grade Level C114

Does this Position require a Motor Vehicle Reports Check? Yes

Does this position require a background check? Yes

If yes, please specify
  • Departmental background/security clearance investigation
  • Sex offender registry check
  • MVR (Motor Vehicle Registry) check
  • Drug screening

Does this position require a substance abuse test? Yes

Pre-employment Screening Requirements

This position is subject to a pre-employment Departmental background/security clearance investigation, sex offender registry check, MVR check, and drug screening. A criminal conviction or arrest pending adjudication shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

Future Open Date

Close Date 10/20/2017

Open Until Filled No

Anticipated Start Date

Anticipated End Date (for temporary appointments)

Recruitment Contact Information

Capt. Kathryn Huddler

All application materials must be uploaded to the U of A's employment system at Please do not send to listed recruitment contact.

Special Instructions Summary

The complete duration of the selection process outlined below will be approximately 45 working days. This will include time for written testing, oral board interviews, Director interviews, and the background investigation.

A candidate who is not successful at any portion the process will not arbitrarily be excluded from further consideration of employment with the University of Arkansas Police Department (UAPD). This procedure recognizes that no selection component is perfectly reliable and the candidate may acquire new knowledge, skills, and abilities since the initial application and review. Re-testing can also reduce the effect of adverse impact.

1. Written Test - Currently the IPMA PST-100SV
a. Applicants must score at least 70% to advance to the next step in the selection process. Those applicants who do not score at least 70% will be immediately excluded from the selection process but may re-test after six months if a written test is offered.
b. All applicants who score 70% or greater will proceed on to an interview with the Oral Board

2. Oral Board Interview
a. The Oral Board consists of the following individuals:
i. Support Services Captain or designate
ii. One (1) Patrol Section Sergeant
iii. One (1) Police Officer
iv. Communications Supervisor or designate
v. One (1) Dispatcher
b. The three individuals with the highest total number of Oral Board interview points will immediately proceed to the Director's interview. The Director, at his discretion, may also elect to interview additional applicants. This might happen if there is more than one position open. If there are two or more individuals tied for the third Oral Board score they will all proceed to the Director's interview.
c. Eligibility for the Director's interview expires six months after the date of the written test. Any candidate who is still interested in the position will then be required to re-test and begin the process again.

3. Director's Interview
The Director will interview the applicant (s) and will base his decision to extend a conditional offer of employment on that interview, as well as the applicant's application, written test score and Oral Board score.

4. Background Investigation
If a conditional offer of employment is extended by the Director, the Career Development Lieutenant shall proceed with a background investigation, which shall include, at a minimum:
i. Verification of personal references.
ii. Verification of previous work history.
iii. Criminal and traffic records check.

5. Final offer of employment and issuance of a starting date
The Director will extend a final offer of employment based upon the results of the background investigation and will issue the candidate an employment start date and instructions on where to report.

Hiring Location 222 Administration Building Fayetteville, AR 72701.

EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Internal Posting No

City, St. Fayetteville, AR

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe the highest level of education you have obtained?
    • The formal education equivalent of a high school diploma
    • Some college
    • Associate's degree
    • Bachelor's degree or higher
    • None of the above
  2. * How many years of experience and/or specialized training do you have in communication services? (Examples of communication service - two way radio, email correspondence, customer service, electronic communication, answering the phones, or other communication related activities.)
    • Less than one year
    • At least one year but less than two years of experience
    • At least two years but less than three years of experience
    • At least three years but less than four years of experience
    • Four or more years of experience

Documents Needed to Apply
Required Documents
    Optional Documents
    1. Resume
    2. Proof of Veterans Status


    Similar jobs

    Similar jobs