Process Improvement Associate

Sep 20, 2017
Institution Type
Four-Year Institution

Stanford University

Process Improvement Associate

Job Number:

Stanford University School of Medicine, located in the heart of Silicon Valley, was founded in 1858 with a mission to be the premier research-intensive medical school that improves health through leadership, diversity, and a collaborative approach to discovery and innovation in patient care, education, and research.

We are seeking a Process Improvement Associate to support operational change both within and across School of Medicine departments. By improving how we run our operations, we can increase the impact of our mission. You are comfortable with starting up new initiatives, shaping a role as you work, and dealing with ambiguity. Curiosity, a willingness to try, and a deep appreciation of and respect for the people behind the work are essential to success in this role.

Duties include:

The Process Improvement Associate will work with senior leaders and the Director of Process Excellence to support implementation of Stanford Medicine Process Excellence, an approach based on lean philosophy and principles. This work may include:
  • Supporting School of Medicine departments undergoing process improvement efforts.
  • Learning lean improvement methodologies and developing the ability to coach teams through improvement launches, from pre- to post-launch and follow-up.
  • Assisting with coursework development and logistics/operational support for process improvement courses and site visits. Logistics/operational support to include: planning, scheduling, set-up, execution, and follow-up.
  • Helping to create and maintain ongoing methods of communicating lean and process improvement activities. This may include channels such as our internal website, events, and email campaigns.
  • Supporting the planning, set-up, execution, and follow-up of Process Improvement events, projects, and initiatives.
* - Other duties may also be assigned

About Stanford University School of Medicine

With more than 2,300 faculty, each providing a unique mix of research, education, and patient care effort, organized in 30 academic departments and 16 interdisciplinary institutes and centers, supported by more than 3,900 staff, educating 3,000 students, postdoctoral fellows, clinical residents/fellows, and trainees, and collectively generating about $2.6B in revenues, the School of Medicine is Stanford's largest school and truly a complex organization.

Holistically, the School of Medicine is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of staff, Stanford offers career development programs, competitive pay that keeps pace with market trends, and benefits that increase financial stability and promote healthy, fulfilling lives. EDUCATION & EXPERIENCE (REQUIRED):

Bachelor's degree in Science, Engineering, Accounting, Finance, Business, or other related field and three or more years of progressively responsible, relevant process improvement experience or combination of education and relevant experience.

  • Sound working knowledge and experience using and applying process improvement best practices/techniques, lean six sigma and project management skills in a structured project environment.
  • Demonstrated experience modeling business processes using a variety of tools and techniques.
  • Ability to work with little or no direction in environments resistant to change or unable to change quickly.
  • Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods.
  • Excellent influence management skills.
  • Ability to work across multiple, distributed, silo'd, functional groups.
  • Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity.
  • Aptitude for understanding organization operations and culture.
  • Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows.
  • Proven ability to effectively facilitate a training session, one on one, or with a group.
  • Constantly perform desk-based computer tasks.
  • Occasionally stand, walk, use a telephone, lift, carry, push and pull objects that weigh up to 20 lbs., write by hand.
  • Rarely reach or work above shoulders, kneel/crawl, climb, twist, bend, stoop and squat, grasp forcefully, sort and file paperwork, operate foot and or hand controls, lift, carry, push and pull objects that weigh up to 21 to 40 lbs.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • Travel locally, around campus.
  • Occasionally work evenings/weekends.
  • Occasional travel for training
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Job: Administration

Location: School of Medicine
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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