Application Support Analyst
Ashcom Technologies Inc, is a premier developer of business system software and related mobile and Web technology solutions servicing a variety of industries. Ashcom is currently seeking an Application Support Analyst to join our growing, fast-paced company. Responsibilities of this position include, but are not limited to, providing customer solutions and technical support, troubleshooting, accommodating clients in a friendly, professional manner, training clients on the functions of our software solutions in person at our office or onsite at client facilities as well as tele/internet conferencing, software installations, and general multitasking This position has specific emphasis on problem solving, customer assistance, and training in a small team environment working from our offices in Ann Arbor, Michigan.
Ability to multitask in a fast-paced and quickly changing environment, with a take-charge approach to getting things done
Capacity to troubleshoot and problem solve
Capability to do the following:
- Investigate and accurately diagnose issues
- Determine possible solutions
- Effectively explain solutions to customers
Ability to work independently, contributing to team success
Possess excellent verbal, written, interpersonal and customer service skills
Capacity to quickly absorb and apply knowledge gained through classroom training, documentation, independent study, or on the job scenarios.
Experience with Microsoft® Office, Outlook®, CRM, and SQL databases, as well as Windows® PC/ Server operating systems.
Ability to effectively train users on full functions of our software solutions.
Field in-bound calls, emails and other communication from customers
Provide customer solutions and technical support on our various copyrighted business system software and related solutions in a small team environment
Accommodate customers in a friendly, professional manner with specific emphasis on problem solving and customer assistance
Identify trends in customer issues and recommend product & service improvements
Travel to customer locations up to 2 weeks per month
Other duties as assigned
Position requires a Bachelors degree or 2 or more years of related job knowledge and experience. Must be able to travel to various locations around the globe, up to two weeks per month. Sunday departure may be necessary.
Ashcom Technologies Inc, is a premier developer of business system software and related mobile and Web technology solutions servicing a variety of industries.
Ann Arbor, MI
Tue, 19 Sep 2017 08:13:10 PDT