IT PROFESSIONAL ASST

Location
Athens
Posted
Sep 20, 2017
Institution Type
Four-Year Institution
Job Summary The EITS Help Desk provides Tier 1 support to University of Georgia faculty, staff, and students for a variety of EITS services. These services include UGAMail, MyID, eLC, Athena, and several other applications. This position primarily assists with service desk operations, providing first-tier support through telephone, email, and chat/instant messaging. This includes documenting known problems and solutions in an internal knowledgebase, as providing written guides and documentation for the Help Desk public website. Minimum Qualifications See IT Security Training Matrix