Director of Accessibility Resources and Services

Saratoga Springs, New York
Sep 19, 2017
Faculty Jobs
Institution Type
Four-Year Institution

Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative and nontraditional teaching and learning.

The college continues its 46-year commitment experimenting with new, flexible, and individualized modes of learning through such practices as mentoring students throughout their academic studies, creating individualized degree plans, valuing learning gained from life and work experience, building professional and social student support communities and creating flexible modes of delivery to meet students' diverse learning preferences. The college now boast over 75,000 proud and successful alumni and partners while serving appropriately 17,500 students a year who want to expand their personal and professional horizons.  

Empire State College is a part of the SUNY System and is accredited by the Middle States Commission on Higher Education.  With headquarters in Saratoga Springs, New York, ESC serves mostly working adults pursuing associate, bachelor's and master's degrees online and onsite at 35 locations across the state of New York and abroad.

Job Description:

SUNY Empire State College is seeking a highly motivated individual to serve as the Director of the Office of Accessibility Resources and Services (State title: Staff Associate). The Director works directly with faculty, staff, and students at the undergraduate and graduate levels. The incumbent must be well versed in the principles of universal design. The Director is responsible for providing leadership in the management of the appropriate policies, resources, services, training, and professional development in support of students with disabilities to ensure compliance with the Vocational Rehabilitation Act of 1973, Section 504, the Americans with Disabilities Act as amended 2008 and other local, state and federal laws, rules and regulations.

The Director plays a vital role in not only the review of documentation and determining appropriate accommodations for students on an individual basis, but also in the provision of professional development and training to the college community on the rights and responsibilities for supporting students with disabilities. The Director must maintain currency in the legislative, theoretical, and practical issues pertaining to disability services in higher education through individual development and membership in professional organizations.  The Director facilitates communication between students, faculty, and staff at the college to ensure that these accommodations are met. The Director works with the Dean of Academic and Instructional Services (DAIS), Accessibility Specialist(s), Disabilities Representatives, Academic Deans, Associate Deans, faculty, and others across the college to engage in active dialogue in order to proactively plan for and troubleshoot any disability-related accommodation issues for students. The Director also provides outreach and education to the college community on disability-related topics and engage in program and resource development as appropriate.

Work is performed under minimal supervision with a broad latitude for initiative and independent judgment and performance is based on the effective attainment of performance objectives and job responsibilities.

Organizational Relationships:

  • Reports to: Dean of Academic and Instructional Services
  • Supervises: Supervises all office staff, currently Accessibility Specialist
  • Coordinates: Convenes the Disability Representatives group

Responsibilities include, but are not limited to the following:

Technical & Policy Expertise

  • Plans, develops and implements the operation of the college's efforts to comply with state and federal legislation pertaining to students with disabilities as the co-504/ADA coordinator
  • Implements, reviews and revises (as needed) the college's policies and procedures pertaining to the disability services
  • Provides interpretation and assistance in implementing the Americans with Disabilities Act and the Rehabilitations Act to faculty, staff, and administrators
  • Maintain multiple avenues of communication with the college community regarding disability-related issues faced by students, including print publications, office website, and other digital resources
  • Manages relationships between the college and community resources

Consultation, Training & Professional Development

  • Plays the lead role at the college in the provision of professional development and training to faculty and staff on disability awareness and for supporting students with disabilities
  • Provide regular training and technical assistance to the college's professional staff who serve as their location's disability representatives
  • Consult with the instructional designers, educational technologists and faculty course developers on accessibility issues in the design and delivery of learning opportunities

Direct Service to Students - Accommodations and Resource Development

  • Administers the design, implementation, and assessment of programs in support of student learning
  • Evaluates, verifies, and interprets documentation from various professionals to determine students' eligibility for accommodations
  • Provides professional counseling services (individual & groups) to students with disabilities
  • Advises students, faculty, and departments on appropriate and recommended reasonable academic accommodations

Problem Resolution

  • Acts as intermediary between faculty and students for disability-related grievances
  • Reviews and approves expenditures; monitors fiscal operations
  • Develops and implements policies and procedures for the office
  • Participates in professional organizations and professional development activities
  • Acquires, maintains, and coordinates the use of special equipment
  • Collaborates with designated college committees in response and investigations of any formal discriminatory complaints by students with disabilities


  • In collaboration with the Dean, prepares and maintains the budget for the department
  • Works in conjunction with the Information Technology Services in coordinating the purchase of adaptive technology
  • Responsible for establishing performance programs for subordinate staff and effectively evaluating staff under charge
  • Track, analyze and report on data pertaining to the enrollment of and accommodation use by students with disabilities, preparing summative and analytical reports/briefings as needed
  • Participate in college-wide committees and task forces, particularly those related to issues faced by students and employees with disabilities as appropriate
  • Supervise professional and temporary staff members, including full-time professional employee and student interns; Create internal and external written materials relating to Disability Services (news releases, reports, internal newsletter, etc.) and supervise their dissemination


Required Qualifications:

  • Master's degree in Education, Higher Education Administration, Psychology, Vocational Rehabilitation, Special Education, or related area
  • A minimum of five years of experience and increased responsibility in the administration of student disability
  • Supervisory experience
  • Knowledge of assistive technologies appropriate for students with disabilities
  • Proficiency in computer applications and aptitude to quickly learn new technology and systems 
  • Ability to set priorities, meet deadlines and handle multiple tasks; demonstrate ability to work in a fast-paced environment 
  • Initiative and creativity and the ability to function well in an environment that promotes both teamwork and independence 
  • Strong, well-developed organizational, written and oral communication skills 
  • Excellent customer service skills and the ability to work effectively with students, the public, the college community and external constituencies with sensitivity to the needs of older learners and an appreciation for cultural and group differences

Preferred Qualifications:

  • Ability to handle multiple tasks simultaneously
  • Ability to apply complex regulations to a variety of situations
  • Expertise with Datatel's Colleague, Ellucian's Banner, or other data management tools
  • Experience in adult and non-traditional education

Special Information: 

  • Will involve occasional travel to college locations
  • May require evening and/or weekend work
  • VISA sponsorship is not available for this position


Additional Information:

Rank/Salary: $65,000+, commensurate with experience

Applications Due by:  Applications accepted until position is filled.

Empire State College is an EOE employer.


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