IT Application Support Consultant

Sotec Consulting
Boston, MA
Sep 19, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

We are looking for an IT Application Support Consultant to join a team of talented IT professionals within the leading banking institution in Dorchester, MA.

  • Resolve application performance issues, application user issues, and other related application issues
  • Work with various teams in order to troubleshoot and resolve production support issues
  • Diagnose and resolve issues with applications, interfaces, hardware, software, security and system failures
  • Work with product development, implementation teams, and other customer-facing teams, to analyze and decompose functional requirements into proper tasks
  • Assist in the troubleshooting user application issues on their pc
  • Manage ticket documentation in Remedy; provide customer follow-up via phone and email
  • Assist in the definition and implementation of application support standards
  • Experience with applications that use SQL and Oracle
  • Experience with Windows/ Unix/ Linux system applications
  • Manage, monitor and maintain production, pre-production, and development environments
  • Effectively install, configure, document, and upgrade application server software and related products

  • Must be familiar with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
  • Experience in supporting a multi-server application system with 2 years of experience working on Windows-based applications
  • Technical knowledge Oracle/ SQL
  • Must be flexible with work scheduling to meet demands of daily requests
  • Bilingual (Spanish) a plus

Full-time job, permanent position

Hiring date: September 2017

If you are interested in the position please apply

Company Description
Sotec Consulting Inc. is a global technology company that offers Consulting, Software Development and Infrastructure Outsourcing Services. We collaborate with the leading national and international companies, providing them with the technological expertise of our consultants to find the best solutions for their multiple IT needs. Sotec Consulting was founded in 1996 and currently has offices in Madrid, Boston and Mexico City.

Sotec is a great group of people. We focus on the integration of people within our select group seeking talent and professional excellence, offering the best labor, national and international opportunities for our candidates. In Sotec, you will work with the most qualified professionals. We look for people with a special talent, to help them develop that talent within our company because for us, people are the foundation on which to build.

Boston, MA


Fri, 15 Sep 2017 10:32:07 PDT