General Manager - Dairy Queen

Mansfield, TX
Sep 19, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

You may apply directly to our website at
We have 60 locations across Texas and your application qualifies for any of them. You will be provided a list of all locations to choose from on our application site.

General Manager oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchiser. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses).
• Performs other duties and responsibilities as requested by District Manager.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

Additional Information:

• Three to five years of restaurant management experience preferred, QSR experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record in management of COGS and labor.
• Must have excellent customer service and employee relations skills.
• Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time.
• Must be able to work in and out of different temperature ranges.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 pounds.
• Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Company Description
Welcome to the Richeson Group Dairy Queen website for job application in one of our 62 Dairy Queen locations across the State of Texas. Doris Richeson, the company owners first store front was built in 1969. She is quoted as saying: When I got in the business, the price of a hamburger was 45, fries were 25, hamburger meat was 45 per pound, our building, with land, cost $50,000, and to equip the restaurant, the price tag was $20,000...well, you get the idea. There was no minimum wage, and we hired a woman who became manager away from the drug store, doubling her salary from 50 an hour to a starting pay of $1.00 per hour. Time has marched on!
Ms. Richeson was ahead of her time but is no stranger to hard work. As one story goes she was so tired at the end of a long day working not only at her Dairy Queen but also another full time position she got home at 2am and drove her car not into ,but through the house! She almost ran over her husband; electricity sparked, gas and water spewed and fortunately no one was injured. But truth is she has been in our shoes working hard and making ends meet!
Things can get a little tough from time to time, but the restaurant business holds hope and almost assurance that a good job will be rewarded with a livelihood which holds no ill-gotten gains or need of financial bail-out. Our customers are our community members and our travelers happy to see the Great State of Texas Ms. Richeson says: People will always eat, and whether they put it in their plans or not, they will always eat out, thus we have our livelihood. We just gotta make our restaurants the best places they want to eat.
Truth is Richeson DQ yearly grocery list consists of almost one million pounds of potatoes, half a million pounds of American Beef and a quarter of a million gallons of dessert mix. Thats alotta groceries. Seasonally we employ up to 1000 people in our 62 stores and we need you to become a part of our team!
DQ, Thats what I like about Texas!

Mansfield, TX


Mon, 18 Sep 2017 08:51:14 PDT