Assistant Director of Financial Aid
Assistant Director of Financial Aid
University of San Francisco
The Assistant Director of Financial Aid is responsible for the development, coordination and supervision of the processes, procedures, and customer service standards required to effectively and efficiently manage financial aid applications and supporting documents. The incumbent is responsible for determining the financial aid eligibility of prospective and current students and assuring compliance with federal and institutional guidelines. Advises and counsels students, prospective students, parents, and colleagues regarding federal, state and institutional financial assistance programs. Also, to offer cross-functional service within the Enrollment Management Division by serving as counselor of the day and providing information about USF policies to students and families and work collaboratively with One Stop Enrollment staff to ensure excellent customer service.
• Provide top level customer service, advice, and counseling to students and families as they make decisions about college planning and financing.
• Manages and supervises the federal and institutional verification process, SAP, R2T4, and VA administration
• Work independently to read and award financial aid to applicants under a tight timeline. This requires some night and weekend work.
• Coordinate the athletic aid program and work collaboratively with athletic department to resolve issues as needed
• Work as a team to innovate and coordinate outreach activities to current and prospective students to improve file completion rates.
• Develop, coordinate, and participate in outreach activities with various on and off-campus partnerships, including but not limited to the Admission Office, Career Center, SF high schools, community service organizations on and off-campus, etc.
• Maintain various financial aid publications, including web pages, in conjunction with SEM communications AVP and staff.
• Provide assistance to other staff in the back office operations.
• Supervise student and OPE staff as needed or assigned.
• Directs the Records Lead in the maintenance of office files and records, both physical and electronic, in compliance with University policy and federal and state regulations, including the securing, organizing, scanning, indexing, storing, and proper destruction of all financial aid documents
• Maintain knowledge of federal and institutional financial aid regulations and requirements to ensure legal, fair, and consistent administration of federal, state, and institutional financial aid funds.
• Attend training sessions focused on financial literacy, financial aid eligibility, and customer service enhancements
• Perform other related duties as assigned.
• Bachelor’s degree and two-three years financial aid experience or an equivalent combination of education, training and related experience in the profession.
• Strong interpersonal communication and problem-solving skills.
• Attention to detail; familiarity with federal and institutional methodology for need analysis
• Demonstrated service aptitude and ability to work independently as well as with students and parents, and with colleagues, as a member of a team in a diverse environment with a diverse population.
• Proven ability to set work priorities and manage multiple projects simultaneously in a fast-paced environment while meeting deadlines.
• Ability to handle confidential matters with discretion.
• Proven ability to use multiple software systems including but not limited to Word and Excel.
• Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.
Additional Knowledge, Skills, and Abilities:
• Experience with Banner financial aid software.
• Experience with institutional methodology and need analysis.
• Counseling experience in a higher education setting, preferably in the area of financial aid.
• Knowledge of Federal Title IV and state regulations.
• Proficiency in Spanish.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.