Food Service Worker I - Academic Year Only - Stanford Hospitality and Auxiliaries

Sep 18, 2017
Institution Type
Four-Year Institution

Stanford University

Food Service Worker I - Academic Year Only - Stanford Hospitality and Auxiliaries

Job Number:


Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. The department is the steward for a $1.8 billion asset portfolio covering 1/3 of Stanford's campus and has a $272 million annual operating budget for FY17. R&DE comprises 800+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP Office), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Strategic Communications. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests and annually hosts a combined 52,000 guests in the Stanford Guest House and on-campus in Stanford Conferences.

About Stanford Hospitality & Auxiliaries:
Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at “the cutting edge” of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry's most prestigious and coveted awards, give to those operations that meet the highest standards of food, hospitality and service. With R&DE's vision “to be the best in the business” Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives.

Summary of Position: The FSWI Customer Service Representative/Cashier position supports Stanford Hospitality & Auxiliary's success by providing excellent customer service to all of our guests. The position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.

Essential Job Functions:
  • Operates POS systems with proficiency and accuracy
  • Follows R&DE customer service relations standards
  • Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
  • Listens, de-escalates and resolves basic customer problems
  • Prepare a variety of drinks, including smoothies, milk shakes, boba tea, and coffee drinks
  • Expedite food orders from kitchen to guest
  • Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters
  • Sweeps and mops floor, trash removal
  • Communicates problems/issues to manager (operational and customer service)
  • Notify immediate supervisor of any errors in retail pricing or signage
  • Follows department work rules, department and University Policies and Procedures,
  • Follows health and safety codes
  • Demonstrates respectful and courteous behavior
  • Regular attendance is required
  • Supports other Hospitality units as needed
  • Takes initiative, performs other duties as assigned Qualifications:
    The Customer Service Representative/Cashier must have a High School Diploma or equivalent. Customer service, cashiering in restaurants or high-end retail preferred but not necessary. Candidate must have excellent customer service skills and be comfortable working with the public.

  • Proficient transactional skills and ability to help customers with self-order kiosks
  • Detail oriented /accuracy are essential
  • Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
  • Must demonstrate a “can do” attitude and foster positive relationships
  • Strong team player as well as an individual contributor
  • Must have proficient basic math to do simple math calculations
  • Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
  • Ability to resolve simple customer questions and/or complaints
  • Regular attendance IV. Physical Requirements GENERAL PHYSICAL REQUIREMENTS Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well paced mobility to move quickly to the different areas of the facility as service and production demands require.

    ACTION TYPE JOB RELEVANCE FREQUENCY Balancing 0 Rarely Bending (above/below waist) 1

    Occasionally Crouching 0 Rarely Hearing 1 Frequently Kneeling 0 Rarely Reaching 1 Occasionally Reaching (above/below shoulder) 1

    Occasionally Rotating 0 Rarely Seeing 1 Frequently Sitting 1 Occasionally Stairs (ascend/descend) 1

    Occasionally Standing 1 Frequently Stooping 0 Rarely Twisting 0 Rarely Walking 1 Frequently VI. English Proficiency Requirements Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.

    Job: Food Services

    Location: Residential & Dining Enterprises
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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