Field Technician

Employer
Local IT Company
Location
Columbus, OH
Posted
Sep 17, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

Our central Ohio-based firm has an immediate need for an innovative, enthusiastic, organized individual who is highly technically competent regarding distributed computing environments focused on desktop, laptop, peripheral, network connectivity and other ancillary distributed computing products.

KEY FUNCTIONS
• Provide IT Field Support to customers that require advanced desk side assistance, desktop/laptop/peripheral hardware & software troubleshooting/break-fix, parts ordering, configuring, install, admin changes, server work: hardware break-fix, install, admin changes, virus/security maintenance, preventative maintenance and checks and other business network support needs
• Document troubleshooting steps and solutions related to performance reports
• Update and close tickets in a timely manner
• Provides process documentation to support operations.

EDUCATION
Two years of College/Technical School resulting in an Associate's Degree or equivalent

EXPERIENCE / BACKGROUND
2+ years

ACCREDITATION / CERTIFICATION / LICENSES
• A+ Certification
• Extensive training and additional certification in manufacturer hardware
• Microsoft Office Specialist Certification preferred

PREVIOUS EXPERIENCE
• Provides technical support and troubleshooting in a complex client environment, with demonstrated success evidenced by customer loyalty and relationship development.
• Executed expert troubleshooting skills to identify solution as a repair or replacement.
• Demonstrated Internet and networking knowledge of hardware and software impacts on a system.
• Proficient user of Microsoft Office Suite and a defect tracking (incident management) application.
• Conducted software and hardware troubleshooting techniques to identify possible networking hardware concerns.
• Proficiently used Windows XP OS in the network environment

ADDITIONAL SKILLS
• Employs patience and active listening skills to effectively identify issues and concerns.
• Conducts training professionals in a classroom setting or in a one-on-one setting.
• Demonstrates excellent time management skills to maximize interventions on site.
• The ability to learn-once and apply-many-times the information and problem solving tools that are made available.
• Knowledge of peripherals such as printers, scanners, smartboards.
• Manages multiple projects, tasks and phone lines with minimal error.
• Quickly assimilates and applies technical information and problem solving techniques.

COMPENSATION

$17 per hour - Contract Position

Company Description
Local IT company - Columbus, OH


Columbus, OH

8344966c48

Sat, 16 Sep 2017 07:54:11 PDT

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