Shift Leader

Jimmy John's
Jonesboro, AR
Sep 16, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Job Description

Reports to: General Manager

Job Summary: Manages all functions of a Jimmy John's restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

Duties and Responsibilities:
  • Perform all duties of In-shoppers and drivers.
  • Manages a staff of approximately 8 to 12 employees.
  • Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
  • Provides on-the-job training for new employees.
  • Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
  • Assists in the supervision of the preparation, sales, and service of food.
  • Forecasts food items. Estimates what amount of each food item will be consumed per shift.
  • Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
  • Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
  • Ensure that every customer receives world-class customer service.
  • Route deliveries and serve drivers to maximize delivery business and speed.
  • Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
  • Completes Closing Procedures.
  • Executes systems and procedures with 100% integrity and completeness.
  • Completes daily and weekly paperwork.
  • Responsible for 100% of the cash drawers at all times during the shift.
  • Receives and stores product.
  • Audits previous shift's systems and procedures for 100% integrity and completeness.
  • Completes preventive maintenance and upkeep on store's equipment and supplies.
  • Performs other related duties as required.

Knowledge, Skills, and Abilities:
  • Must be able to read and write and communicate in English.
  • Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
  • Must be able to lift 50 pounds.
  • Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.

Special Requirements:
  • Willing to work overtime, holidays, weekends as business dictates.
  • Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
  • Ability to handle and resolve customer threats and issues.
  • Ability to handle and resolve employee issues.
  • Skills to use a personal computer and various software packages (Word/Excel).
  • Ability to handle stress and high-volume operations.

Company Description
We are high energy rockstars who love to make it happen!!! Want to work in a fun, fast paced and clean kitchen environment? Look no further-Jimmy John's is your place.

Jonesboro, AR


Fri, 15 Sep 2017 12:56:41 PDT