Field Agent

Compex Legal Services, Inc.
Torrance, CA
Sep 16, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

The Field Agent is responsible for serving subpoenas /authorizations on and capturing record at locations.

This position requires travel within Monterey Park, Torrance, and Santa Ana.

Tasks and responsibilities
  • Review daily work by reading all orders and making necessary calls to complete all assigned tasks
  • Serve subpoenas and authorizations by hand delivery on custodians of records at locations
  • Set appointments for copying documents
  • Photocopy documents using portable camera
  • Retrieve documents if reproduction to take place at Compex site
  • Obtain Certificate of No Records for documents which are not available or do not exist
  • Deliver records to clients/locations
  • Manage daily route based on work orders to accomplish maximum service/appointments/deliveries per day
  • Serve on agent committees to give input where appropriate
  • Handle basic customer service issues
  • Maintain camera and other equipment
  • Other duties as assigned

Job Qualifications
  • Ability to read, speak, write English
  • High School Diploma or equivalent preferred
  • Strong verbal and written communication skills
  • Clear penmanship so that work orders can be read easily
  • Ability to communicate effectively with clients, locations, and other departments
  • Flexibility to work in any territories assigned
  • Knowledge of Discovery Law especially for to service of subpoenas/ authorizations and time frames for document retrieval is a plus
  • Familiarity with Oracle system, work orders, camera and scanner operation as usually obtained through previous experience as a field agent or in related position is a plus
  • Able to lift a 40-lb camera or portable scanner
  • Detail oriented
  • Creative problem solving skills
  • Ability to prioritize and manage multiple requests
  • Physical requirement of lifting 40 lbs with bending and stooping required
  • Must have own car or access to car at all times
  • Drivers License and proof of insurance
  • Maintain good driving record

Performance Measurements
  • Minimum of 95% of assigned route completed daily
  • Records copied/scanned neatly and with no errors
  • Appointments set according to applicable law and within necessary time to complete order by due date
  • Orders completed and delivered by due dates
  • Number of follow up visits required
  • Number of credits issued as result of incomplete or incorrect work
  • Client service skills
  • Work completed without need for overtime

Company Description
Founded in 1972, Compex Legal Services, Inc. is an industry leader in litigation support services to law firms and insurance carriers. Having pioneered a number of advances in the industry, our product lines include record retrieval, court reporting and on-line document management. At Compex, we pride ourselves on providing the highest quality service and value to each client.

Torrance, CA


Fri, 15 Sep 2017 08:46:28 PDT