Service Center Associate

Washington, D.C.
Sep 16, 2017
Institution Type
Four-Year Institution


Job Description Summary:

The Faculty and Staff Service Center (FSSC) at GW is seeking a Service Center Associate. Located on the Foggy Bottom campus, the FSSC a unit within the Division of University Human Resources serves as a one-stop resource for faculty and staff desiring support with transactional human resource related items of interest to employees. The Service Center Associate provides customer services to our faculty and staff including payroll, benefits, parking and transportation, tax, stipends, accounts payable checks and other human resource related questions.

The Service Center Associate performs the following duties:

Completes and re-verify Employment Eligibility Verification Forms (I-9s) and monitors Social Security number completion for international staff.

Notarizes business documents for employees and make referral and arrangements for employees to have individual counseling sessions with university retirement representatives.

Distributes p-cards, stipends, employment verification and A/P checks as well as approved VPN tokens to employees.

Assists employees in enrollment and payment for occasional and contract parking and payment of citations via credit card/GWorld Debit payments.

Assists employees with enrollment in or changes in benefits elections for health and retirement.

Resolves issues based upon documented protocol or refers employees to human resources, payroll, parking, subject matter experts and generalist for advanced support.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Have or obtain notary credentials within six months

Preferred Qualifications:

Three years of related customer service experience is preferred.


Campus Location: Foggy Bottom College/School/Department: Human Resources Family Human Resources Sub-Family Operations Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday -Friday 7:45-4:45 Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? Yes (University Wide) Posting Number: S006672 Job Open Date: 09/15/2017 Job Close Date: 09/29/2017 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * Are you currently employed with The George Washington University?
    • No
    • Yes
  2. * Do you meet the minimum Qualifications?
    • Yes
    • No
  3. * What is your expected salary range?
    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents


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