Computer Support Analyst

Jonesboro, AR
Sep 16, 2017
Institution Type
Four-Year Institution


Proposed Salary Range

Closing: 10/8/17

Type of Employment: Staff

Employment Status: Full time (29-40 Hrs)

Location: ASU-Jonesboro

Position Summary:

The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

Our Marketplace Coordinator will assist with building and maintaining our TouchNet Marketplace platforms, uStore and uPay sites, verifying that general ledger information is correct, training departmental users, building reports and testing sites to ensure they meet the needs of departments.

Monitor TouchNet Marketplace software performance, complete adjustments, monitor upgrades and assist in establishing policies/guidelines for the Jonesboro campus.

Interact in a courteous and professional manner with students, faculty, and staff.

Other duties as assigned or requested.


Knowledge of the limitations and use of mainframe and microcomputer hardware and software.

Ability to analyze computer system problems or errors and devise corrective measures, write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation.

General Days/Hours:

8 a.m.-5 p.m.

Availability to work after hours and/or weekends as needed


Experience working in a college or university setting preferred.

Communication or business degrees will also be considered.

Minimum Qualifications:

The formal education equivalent of a Bachelor's Degree in Computer Science, Mathematics, or a related field and one (1) year of experience in Computer Support


Completion of technical training in Computer Science, Data Processing, or a related field acquired from a vocational, military, or industrial setting, plus three (3) years of experience in computer support.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Other job related Education and/or Experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval or the qualifications review committee.

Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (

EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.