Administrative Support Associate (Receptionist)

Greensboro, NC
Sep 16, 2017
Institution Type
Four-Year Institution
Requisition Number S1330

Position Number 13322

Position Classification Title Administrative Support Assc

Functional Title Administrative Support Associate (Receptionist)

Position Type Staff

Position Summary

The Counseling Center Administrative Support Associate is responsible for managing all tasks associated with the Counseling Center front desk/reception, including but not limited to patient scheduling, check-in and check-out, customer service, providing documentation for students regarding treatment in the clinic, Health Information Management of clinical records, including scanning clinic records into the Electronic Health Record, and creating and managing clinic and clinician schedules. This position functions as a member of an active work team (consisting of 13 therapists, the Director and Assistant Director, The Spartan Recovery Program, 2.5 Administrative Support Associates, 3 Trainess and 2 Psychiatric Nurse Practitioners) with cross-training in, and responsibility for, other CC administrative functions. This position requires efficient organization skills, knowledge of basic mental health information management conventions, an ability to work with a diverse group of people with varying knowledge and understanding of counseling, compassionate communication skills as required to deal with students in distress, and an ability to respond proactively within a growing, dynamic, ever-changing work environment.

Minimum Qualifications


Preferred Qualifications

2-3 years office experience working in a University setting.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
Company Name
Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
Email Address
Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $14,875

Org #-Department Student Health Services - 44604

Work Hours of Position M-T, 2 PM - 6 PM; Friday, 1:00 PM - 5:00 PM

Job Family Administrative and Managerial

Band Administrative Support Associate

Competency Level Journey

2-4 key competencies for successful execution of job duties, including chosen level definition:

Knowledge- Program (Journey): Understands programs and services to apply this knowledge in problem solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Problem Solving: Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.

Office Technology: Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results.

Communication Written: Composes written communication with guidance using standard formats. Composes correspondence involving
program or operational procedures independently from general instructions or brief summaries.

Communication Verbal: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Open Date 09/15/2017

Close Date 09/29/2017

Job Close Date

Type of Appointment .50

FLSA Non-Exempt

Salary Grade Equivalency 59

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Writing Sample(s)

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you graduated from high school or received a GED?
    • Yes
    • No
  2. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  3. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

To learn more or to apply for this position please visit our UNCGjobsearch website at



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