Patient Relations Assistant/UKHC

Location
Lexington, KY
Posted
Sep 16, 2017
Institution Type
Four-Year Institution


The Patient Relations Assistant is responsible for admitting and registration of patients to UK HealthCare for the Emergency Department, as wells as Outpatient and Inpatient services. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliant regarding release of patient information. Includes other clerical and medical records tasks as needed.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE11793

Working Title
Patient Relations Assistant

Department Name
H3020:Admitting and Registration Services

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.45-20.13/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling and/or lifting up to 10lbs and occasional pushing, pulling and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.



Shift

2nd shift (5p-1a) with weekend and holiday requirements.



Skills/Knowledge/Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situation. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently and work in multiple systems simultaneously.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Proven track record of providing exceptional customer service and 3.5 years' experience in medical office work preferred. Prior patient registration and insurance verification experience highly preferred.



Deadline to Apply
09/24/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.

    (Open Ended Question)

  2. * Do you have any co-pay, cash handling, or collections experience? Please explain.

    (Open Ended Question)

  3. * Do you have experience working with medical insurance?
    • Yes
    • No
  4. * How many years of clerical registration experience do you have?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  5. * How many years of customer service experience you have?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  6. * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter

PI99427895