Access Services and Assessment Librarian

Access Services and Assessment Librarian

Posting Number: R0000374
Faculty Rank:
Status: Awaiting Approval
Classification: Anticipated Length of Appointment:
Special area(s) of assignment (teaching/research/administration):

Position Summary:

Access Services and Assessment Librarian
Willamette University

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Position Summary:
The Access Services and Assessment Librarian at the Mark O. Hatfield Library is responsible for managing all areas of Access Services, including circulation, course reserves, interlibrary loan, and consortial borrowing and lending (Summit). Additionally, the librarian coordinates the implementation of a comprehensive and strategic assessment program within the Mark O. Hatfield library. The incumbent leads a team of .75 FTE staff and approximately 30 student employees, and is responsible for monitoring building use and security. In all areas of responsibility, the incumbent of this position safeguards the confidentiality of departmental and/or office administration by exercising discretion in communicating information to faculty, students and staff, and handling departmental records and files, personnel actions, performance evaluations, and similar confidential materials.
Essential Functions:
Access Services
  • Responsible for overall management of the unit including circulation, course reserves, interlibrary loan (ILL), Summit services, and stacks maintenance.
  • Supervises (hires, trains, and evaluates) .75 FTE classified position and student employees.
  • Requests and processes materials according to ILL, Summit, and document delivery protocols; handles complex requests.Monitors course reserves and stacks maintenance.
  • Responsible for interpretation of policies; makes decisions regarding exceptional circumstances.Responds to and resolves patron concerns and complaints as they affect Access Services.
  • Together with Library Systems staff, maintains and updates the fulfillment services and user management areas of the integrated library system (ILS) and the ILL system. Participates in ILS and ILL training, keeps up-to-date on best practices, etc.
  • Provides assistance to University students, faculty, staff and others in locating materials in the library and in supplying information about resources and services.
  • Facilitates a student work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.
  • Works closely with Associate University Librarian for Technical Service to provide excellent services through active participation in the development of library goals and objectives.
  • Serves as the contact for Summit Borrowing and the Courier programs; implements Summit circulation procedures and troubleshoots with consortium members on a regular basis.
  • Participates in providing library reference services to faculty, students, and staff.

  • Promotes the integration of both quantitative and qualitative assessment related to services, collections, technology, and physical spaces, for the MOHL library
  • Leads team-based development of plans for assessment and implementation of the processes to collect, organize, preserve and disseminate assessment data for internal decision-making and external reporting
  • Analyzes and reports quantitative and qualitative data gathered from various sources including library systems, vendor statistics, observations, surveys, web analytics, interviews, and focus groups and facilitates the use of this data to support library initiatives
  • Collaborates on cross-departmental quantitative and qualitative user and research studies and actively participates in or supports assessment-focused data collection, analysis, and dissemination of findings.

    Administrative Responsibilities:
  • First line responder for safety and security issues; maintains contacts with Campus Safety Office, monitors building, keeps staff informed of potential problems, etc.Coordinates library safety routines and serves on library safety committee.
  • In coordination with Administrative Program Manager, handles initiation and follow-up on facilities work orders.Evaluates the need for supplies and equipment.
  • Responsible for billing processes and procedures for Circulation, Summit, and ILL.In coordination with Administrative Program Manager, receives and tracks invoices, coordinates payment.
  • Communicates with library users about the status of materials and their library accounts.
  • Contributes to budgetary planning.
  • Performs other duties as required.

    Minimum Qualifications:
    1. Graduate degree in library/information science from an ALA-accredited institution.
    2. Strong public service orientation. Ability to deal with visitors and co-workers utilizing courtesy, tact, and good judgment.
    3. Excellent interpersonal and communication skills.
    4. Demonstrated commitment to promoting and enhancing diversity, equity, and inclusion.
    5. Understanding of and commitment to intellectual freedom.
    6. Ability to exercise discretion and maintain the confidentiality of circulation and employee records.
    7. Successful experience in training and supervising others.
    8. Ability to use complex, sophisticated computer systems. Ability to learn and adapt quickly to new software.
    9. Ability to effectively interact with a wide variety of people in a manner that positively portrays the University and its programs, personnel, and philosophies.
    10. Ability to make independent decisions.
    10.Strong organizational and problem-solving abilities.
    11.Ability to work independently as well as establish and maintain harmonious relations with other staff, faculty, and students.
    12. Ability to routinely lift 20 pounds and perform shelving and stack maintenance activities.
    13. This position is subject to a criminal conviction record check.

    Preferred Qualifications:
    1. Previous library experience including interlibrary loan processing.

    To learn more about the Mark O. Hatfield Library visit

    This is a full-time exempt position that is eligible for the University's generous benefits package. Salary range is from $48,000 to $50,000 and will commensurate depending on experience, background, and education.

    Typical work schedule: Monday - Friday, 8 a.m. to 5 p.m; flexibility is required occasional weekend, early morning, and late evening hours may be required as needed. Work is performed indoors in a normal work environment.

    You will need to upload the following two documents as part of your application materials in the "My Experience" section, please be aware you will not be prompted to upload the documents:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume
    Incomplete applications will not be considered.

    Application Deadline: Open until finalists selected; for full consideration please apply by October 13, 2017.

    For full application instructions and position description, visit

    Duties & Responsibilities:

    Additional Information/About the Department:

    Required Qualifications:

    Preferred Qualifications:

    Special Instructions:

    Open Date:
    Close Date:
    Open Until Filled:

    Apply online at

    Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.