Senior Associate Director of Global Services Systems
Senior Associate Director of Global Services Systems
Requisition Number: STFR004021
Division/College: Enrollment Management
Location: Boston Main Campus
Full-time/Part-time: Full Time
The Senior Associate Director of Global Services Systems leads the Office of Global Services' efforts to ensure the best technology, data analytics, and innovative procedures to support all aspects of the unit's services. These efforts include, but are not limited to, the SUNAPSIS operations, data research and system designs, and implementation of strategies to advance the support systems and tools that serve students across the entire cycle of their enrollment. The Senior Associate Director, reporting to the OGS Dean, works closely with the OGS leadership team and partners with EMSA/PAN systems, ITS, and other related offices/units of Northeastern and vendors to envision, strategize, and maximize data use and IT systems. The incumbent provides innovative solutions to OGS', as well as the university's, constant needs for deep data and analytics for evidence-driven decision-making, meticulous SEVIS compliance, and comprehensive student services. Illustrative of the Senior Associate Director's responsibilities are as follows:
The Senior Associate Director must stay current with SEVIS-related and regulatory updates in order to be savvy in providing innovation for data and software supports. Working with other OGS associate directors, the Senior Associate Director of Global Services Systems ensures the adoption of appropriate technical procedures for institutional compliance with the Department of Homeland Security (DHS) and with all federal regulations in relation to the Student and Exchange Visitor System (SEVIS).
Bachelor’s degree required, Master’s preferred, in an appropriate area of specialization (computer science, information technology, mathematics, statistics, or international education) with minimum of 6 years experience; preferably three years’ experience in system support; three years of experience in SUNAPSIS or external systems in relation to SEVIS; individuals with industry experience, especially with federal regulations affecting international students and scholars (F-1, J-1), are welcome to apply; experience supporting and assisting with technology for implementations and enhancements; previous supervisory experience; excellent written and interpersonal communication skills; excellent computer skills and proficiency with databases; demonstrated ability to work well in a high volume, fast-paced, and innovative international education environment, and skills as highlighted below:
• Database software (SPSS, Access, or some other type).
• Data visualization and reporting (Tableau or other equivalents).
• Data storage and management.
• Strong presentation skills.
Preferred Qualifications: Ability to manage in a dynamic, changing environment; willingness to collaborate and work in a team environment; experience with a large system implementation; excellent organizational, analytical, and problem-solving skills; experience living/working/studying abroad a plus.
This position supports the multiple teams operating within the Office of Global Services. This person plays a key role in ensuring that the needs - technical, functional, and statistical - of each team are addressed fully and implemented. Experience in sharing and transferring knowledge to others and providing training to those whom the IT systems support.
Preferred Technical Skills: Experience with web development or APP developing tools are highly desirable. Ability to put forward initiatives to leverage what OGS does to align with best practices and develop programs.
• Experience with software management
• Experience with web development, including proficiency with WordPress and Java Script
• Experience working with large data (preferably in University setting)
Interpersonal and Supervisory Skills: Since this is a managerial-level position, a successful candidate would also need to have excellent people skills and ability to work across university units. OGS collaborates with partners across Northeastern campuses and beyond to enhance the University’s global character and network. This person is required to have strong collaborative skills reaching out to other university offices, such as Institutional Research and Data Administration, Registrar’s Office, Student Affairs, and Admissions.
• Ability to work well under pressure and still meet demands (prioritizing) of each team.
• Solid and clear verbal and written communication skills.
• Pleasant and enthusiastic individual, who is enthusiastic to work with students, colleagues, SEVIS contacts, and outside offices.
• Experience in supervising 1-2 individuals is required.
• Ability to set and meet expectations and deadlines.
• Ability to multi-task and be well organized.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.