Customer Service Manager

Employer
Montana holding
Location
San Francisco, CA
Posted
Sep 15, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

Our client, a young internet recruitment company based in San Francisco, is in need of a talanted, energetic Customer Success Manager capable of managing a portfolio of Fortune 500 clients and leading them through successful long term partnerships.

The Customer Success Manager is dedicated and passionate about building a successful relationship with our customers

Requirements
  • Demonstrated experience managing and working with global F500 organizations
  • Strong written and verbal communication skills including C-Level presentation skills
  • Detail oriented
  • Ability to build consultative relationships with senior members of marketing
  • Ability to identify business challenges and shape solutions that fit with the Percolate platform vision
  • Ability to understand product and talk fluently about product to non-technical users and buyers
  • Ability to think on your feet and work under tight timelines while staying calm under pressure


What do you need to win?:
  • If this is the role for you, you have 3-5 years' experience in account management or customer success, ideally at a recruitment or tech company!
  • You have a proven track-record of leading projects from concept to closure and have collaborated with internal partners in order to get there
  • You and Salesforce.com (along with other sales tools) get along great!
  • Your communication and organization skills are ballin'


Responsibilities:
  • Screen, recruit, and interview potential employees
  • On-board and train new employees
  • Implement company culture, values and policies
  • Provide management with requested reports and documents
  • Coordinate events focused on employee recognition
  • Accurately maintain employee files

Qualifications:
  • Previous experience in Human Resources, recruiting, or other related fields
  • Knowledge of labor and employment laws
  • Ability to build rapport with all employees
  • Strong organizational skills
  • Excellent written and verbal communication skills



San Francisco, CA

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Fri, 25 Aug 2017 11:27:36 PDT

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