Customer Service Manager

Montana holding
San Francisco, CA
Sep 15, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Our client, a young internet recruitment company based in San Francisco, is in need of a talanted, energetic Customer Success Manager capable of managing a portfolio of Fortune 500 clients and leading them through successful long term partnerships.

The Customer Success Manager is dedicated and passionate about building a successful relationship with our customers

  • Demonstrated experience managing and working with global F500 organizations
  • Strong written and verbal communication skills including C-Level presentation skills
  • Detail oriented
  • Ability to build consultative relationships with senior members of marketing
  • Ability to identify business challenges and shape solutions that fit with the Percolate platform vision
  • Ability to understand product and talk fluently about product to non-technical users and buyers
  • Ability to think on your feet and work under tight timelines while staying calm under pressure

What do you need to win?:
  • If this is the role for you, you have 3-5 years' experience in account management or customer success, ideally at a recruitment or tech company!
  • You have a proven track-record of leading projects from concept to closure and have collaborated with internal partners in order to get there
  • You and (along with other sales tools) get along great!
  • Your communication and organization skills are ballin'

  • Screen, recruit, and interview potential employees
  • On-board and train new employees
  • Implement company culture, values and policies
  • Provide management with requested reports and documents
  • Coordinate events focused on employee recognition
  • Accurately maintain employee files

  • Previous experience in Human Resources, recruiting, or other related fields
  • Knowledge of labor and employment laws
  • Ability to build rapport with all employees
  • Strong organizational skills
  • Excellent written and verbal communication skills

San Francisco, CA


Fri, 25 Aug 2017 11:27:36 PDT