Network Operations Center Engineer

Rocket Fiber
Detroit, MI
Sep 15, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

What You'll Do/Need

The NOC Engineer's primary functions include monitoring Rocket Fiber's network infrastructure and investigating alarms down to the root cause for repair or dispatch. This team member will perform service assurance as well as maintenance and client support. A NOC Engineer must be an excellent communicator capable of facilitating communications between multiple teams.

  • Support LANs, WANs, network segments, and intranet systems
  • Surveillance of network and systems utilizing the NOC toolkit (SolarWinds, Cacti, Scrutinizer, Syslog, Adtran AOE, Juniper Space)
  • Receive escalations from the Client Experience team and correlate those incidents into larger service impacting problems
  • Triage and troubleshooting of switching, routing, circuit, services, and peering issues
  • Create Incident tickets and maintain accurate and timely updates in the ticketing system (Cherwell ITSM), escalate incidents as needed to various internal engineering groups
  • Assist in the provisioning and performance testing of residential and business clients
  • Facilitate and coordinate the flow of communication between other internal groups, remote technicians, business clients, contractors, vendors, carriers, and collocation providers
  • Perform step by step after-hours scheduled maintenance activities as passed down from network and systems engineering
  • Contribute tech how-tos, MOPs, and process documentation to the knowledge database
  • Configure, update, and optimize the various monitoring systems

  • 1-5 years experience in a 24x7 Network Operations Center for a service or content provider
  • Hands-on working knowledge of Juniper JUNOS or Cisco IOS
  • Windows Server 2012 and Linux (Redhat/CentOS) administration
  • Intermediate understanding of switching and common routing protocols
  • Configuration and troubleshooting of residential gateways (wireless, NAT, DHCP, DNS)
  • Policy writing and debugging of stateful firewalls and VPNs

What'll Make You Special
  • Experience working in a GPON or DOCSIS residential Triple Play network
  • Advanced knowledge of BGP, MPLS, ISIS, OSPF
  • Virtualization software administration
  • CWDM or DWDM optical systems
  • Shell scripting in a Linux or Windows environment
  • CCNA/CCNP or JNCIA/JNCIP certifications

Company Description
Rocket Fiber is a Gigabit fiber internet and IPTV company located in downtown Detroit. We are creating a network that is increasing internet speeds by 1000x for the average resident in Detroit. We are a super fun, fast paced, high energy, and intense family focused on creating something amazing together!

Detroit, MI


Thu, 14 Sep 2017 10:01:01 PDT