Graduate Admissions Counselor

Location
Online/Remote
Posted
Sep 15, 2017
Faculty Jobs
Education
Administrative Jobs
Student Affairs, Counseling
Institution Type
For-Profit

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES

  • Receives in-bound calls; responds to telephone messages and email inquiries.
  • Contacts prospective students through calling campaigns to: gauge student interest, complete applications, finalize enrollment and other recruitment initiatives.
  • Processes admission documents and assists with application processing; enters all prospect and applicant data into computer database; updates records; interacts with students, providing information on application status.
  • Participates as an active member of the recruitment team; compiles data for reports; maintains confidential files.
  • Performs basic trouble shooting and contributes to the ongoing improvement of work processes, including learning and integrating new technology; promotes teamwork environment; performs other duties as assigned.
  • Participate in weekly meetings with the STI team, providing updates and addressing prospective student-related issues that the group would need to address.
  • Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

  • Interpersonal and human relations skills
  • Written and verbal communication skills
  • Customer service and telephone skills
  • Planning/organizational skills
  • Ability to type and operate personal computer
  • Ability to handle multifaceted public relations duties
  • Ability to maintain confidentiality
  • Experience with Salesforce/Enrollment Rx, FluidReview (SurveyMonkey), Canvas (Instructure) a plus

MINIMUM QUALIFICATIONS

  • The candidate must have experience in a customer service role, preferably in a higher education setting.
  • Training equivalent to one (1) year practical trades or other technical/vocational training beyond high school; supplemented with one (1) year of related office experience
  • Must have the ability to work from a home office setting, with occasional travel to organization functions required several times per year (minimum of once per quarter).

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