Technical Service Rep

Carol Stream, IL
Sep 15, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Antunes is a premier supplier and leading manufacturer of foodservice equipment, controls, and water treatment technologies in the foodservice industry. With 60 years of history, we have developed a large product base and a global reputation for quality. We are an industry leader devoted to making our customers successful.

As a result of continuous business growth, we are currently seeking a Technical Service Representative to join our team. Reporting directly to the Technical Service Supervisor, the Technical Service Representative has responsibilities within the Technical Service Department for the corporate office in Carol Stream, IL. The person in this role will be primarily responsible for providing technical/customer support to customers and service agencies. This is not an IT position.

If you:
• Get excited and have a passion for taking customers frustrations away by resolving their issues
• Thrive and get satisfaction by helping customers over the phone with their technical problems
• Have a passion for working with your hands and taking apart and putting machines together
• Don't mind occasionally field work and training others

This is the job opportunity for you!

Candidate Profile:
• Technically savvy person.
• Knowledgeable on electro-mechanical componentry and equipment.
• Likes and wants to help others solve technical problems over the phone.
• Thrives in a fast-paced environment.
• Experience fixing and teaching others how to fix equipment.

1. Functional Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
2. Quality Minded - Emphasis on adherence to conformity and specifications for improve reliability.
3. Accountability - Accepts responsibility and takes ownership of situations at hand.
4. Team Player - Takes a collaborative approach by openly discussion issues in a way that brings out the best thinking, attitude, and performance in others.

Other considerations:
• Minimum Associate's degree in Electronics or equivalent
• 1-2 years related experience in customer support or technical service
• Travel 10% of time
• After hours support (4:30 pm to 8:00 am) - 20% of time

Company Description
Antunes is a leading custom foodservice equipment manufacturer, specializing in countertop cooking and water filtration solutions for global operations. For the past 60 years Antunes has been driven by a commitment to to make our customers successful by providing reliable performance, customer-focused service equipment and premium quality.

Carol Stream, IL


Sat, 2 Sep 2017 12:38:44 PDT