Student Services Manager

Columbia, SC
Sep 15, 2017
Institution Type
Four-Year Institution

Posting Details
Posting Summary

Posting Number STA00301PO17 Classification Title Student Services Manager II Internal Title Student Services Manager Campus Columbia 01 College/Division College of Information and Communications Department School of Journalism and Mass Communications Band 7 Advertised Minimum Salary $48,622 Advertised Salary Range $48,622 Location of Vacancy Part/Full Time Full Time Hours per week 37.5 Work Schedule

Monday – Friday, 8:30 a.m. – 5:00 p.m.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Administrative

About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Position Description

Advertised Job Summary

Leads the Office of Student Services providing strategy, structure and guidance, and participates in the leadership team within
the School of Journalism and Mass Communications Student Services area. Supervises staff by applying appropriate management principles according to university policy and procedures. Works in collaboration with the school administration to coordinate academic support services and oversees the academic advising functions including activities pertaining to advising, orientation, maintenance of student records, receptions, awards and graduation activities. Coordinates the assignment of students to a designated advisor. Coordinates the course schedule to appropriately plan for course demand for all majors and minors.
Provides advice and counsel to a set student caseload regarding the curriculum, academic policies, programs and options. Meets with assigned students and provide advisement on course selection and progression requirements. Assists assigned advisees with registration, financial aid, fees, and other university processes when appropriate, referring them to appropriate university services as necessary. Counsels students having academic problems or difficulties and makes support referrals as appropriate.
Effectively utilizes the University's mainframe and online systems including the Self-Service Carolina, DegreeWorks, and EAB/Pathfinder to assist in course scheduling, registration, monitor academic program and advising.
Works in collaboration with the student services team to coordinate academic support services, academic advising, undergraduate orientation program, and student events. Coordinates undergraduate orientation program and other student events pertaining to CIC programs including new student welcome, parents weekend and awards day.
Coordinates the communication strategy for academic advising to current students including web content, student listserv and newsletters, and social media.
Supports the recruitment activities in collaboration with the Office of Undergraduate Admissions, Visitor's Center to attract and retain outstanding students. Assists with recruiting events sponsored by USC Admissions including Open House and Admitted Student Day.
Maintains strong connections with university resources and serves frequently as a student affairs liaison to the offices including: University Registrar, Student Financial Services, Student Information Services, Academic Information Systems, International Students and Scholars Office, University Health Services, Counseling and Psychological Services, and Office of Disability Services.

Minimum Qualifications (Classified and Unclassified positions)

Master's in Student Personnel Services, Education or related field and 3 years experience in student services area.

Must be detail orientated, self-motivated, and able to work independently and carefully manage multiple responsibilities simultaneously with short deadlines in a high-volume environment. Must have excellent interpersonal, communication and organizational skills. Must have an ability to work with changing priorities and multiple projects in a high-volume environment. Knowledge of student information systems required. Knowledge and experience in academic advising. Proficiency in Microsoft Office software required. Effective written and oral communication skills required. Must be able to work with a diverse student body, faculty and administrators. Ability and willingness to work evenings and some weekends is expected.

Preferred Qualifications

Experience with academic advising in higher educational setting. Experience with working with college students is preferred in one or more of the following areas: academic advising, curriculum planning and college teaching; supporting and advising graduate students; program planning; general student affairs administration within a diverse campus in an urban setting. Supervisory experience preferred


Knowledge of principles and theories of student development ad higher education administration. Knowledge of techniques of individual and group counseling. Knowledge of the academic policies and procedures of the University and College of Information and Communications. Excellent communication skills and the ability to establish and maintain effective working relationships with students, parents, faculty, staff, and the general public. Proficiency in computer applications, electronic mail systems, and online University systems.

Posting Detail Information

Number of Vacancies 1 Desired Start Date If Research Grant/Time Limited, give end date Job Open Date 09/14/2017 Job Close Date Open Until Filled Yes Special Instructions to Applicant Quicklink for Posting EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.

Position Attributes

Hazardous weather category Non-Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least a master's degree in Student Personnel Services, Education or related field and 3 years experience in student services area?
    • Yes
    • No

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents


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