Clinical Services Technician/UKHC

Location
Lexington, KY
Posted
Sep 15, 2017
Institution Type
Four-Year Institution


The department of Ambulatory Services is currently seeking a Clinical Services Technician (CST). Will be responsible for direct patient care and provide clinical support to providers.

Duties include but not limited to the following: obtain patient medical history information, expedite patient flow, room patients, stocking clinic with supplies, navigate electronic health record system, schedule and follow-up with appointments and assist with medication fill requests, prior authorizations and schedule tests, procedures and consults.

The CST will communicate with pharmacies, insurance companies, patients and physicians in a respectful manner and follow UK Healthcare behavioral expectations for service excellence.




Job Title
Clinical Services Technician/UKHC

Requisition Number
RE11258

Working Title
CST

Department Name
M1500:Ambulatory Services Administration

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.45-20.13/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

1 yr



Required License/ Registration/Certification

Have one or more of the following: 1. Kentucky Registered SRNA, 2. RN nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4. Acquired clinical services technician (CST) competencies through continuous employment in a CST role at UKHC for 12 months, 5. Graduate from a medical assistant program.
BLS at time of hire through American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider.



Physical Requirements

The ability to lift, carry, push, and pull 50-100 pounds on a daily basis; as well as stand, walk and sit for long periods of time. The conditions of work may involve exposure to communicable diseases and injury from intractable patients or sharp instruments.



Shift

Monday-Friday 8:00 am-5:00 pm, may require some holidays



Skills/Knowledge/Abilities

Patient care, medical terminology, systems experience, customer service.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Some college plus 1 year clinical experience.



Deadline to Apply
09/18/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
  2. * Do you have one or more of the following: 1. Kentucky Registered SRNA, 2. RN nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4. Acquired clinical services technician (CST) competencies through continuous employment in a CST role at UKHC for 12 months, or 5. Graduate from a medical assistant program?
    • Yes
    • No
  3. * Do you have a current BLS (Basic Life Support) certification through the American Heart Association (AHA), or are you eligible to obtain this by date of hire?
    • Yes
    • No
  4. * Please indicate your years of paid work experience in working with electronic medical records.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years, up through 4 years
    • More than 4 years
  5. * Please indicate your years of paid work experience administering vaccinations, injections or TB skin tests.
    • None
    • More than 0, up through 2 years
    • More than 2 years, up through 4 years
    • More than 4 years
  6. * How many years of paid work experience do you have working in a medical office or clinic?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  7. * Briefly describe your patient care experience in a medical office or clinic. Provide details on the setting and your major responsibilities. Give a specific example.

    (Open Ended Question)

  8. * Briefly describe your prior experience with training/coaching co-workers on specific duties or processes. Provide information about the setting and the topic of training/coaching. Give a specific example.

    (Open Ended Question)

  9. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  10. * Please describe a work flow initiative of which you played a role in implementing.

    (Open Ended Question)

  11. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

PI99418069