Business Process Analyst

This position reports to our Director of Academic Operations. As a Business Process Analyst you will work closely with subject matter experts, course leaders, project teams, technical staff, functional groups, key stakeholders and leaders across the organization. You will lead/manage projects in support of increasing efficiencies and improving our academic processes/systems for Chamberlain University's post-licensure and graduate programs.

  • Works with a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements.
  • Works on projects that include a significant strategic delivery.
  • Builds relationships across the enterprise, and understands at a high level what initiatives are moving forward in other areas of the organization.
  • Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.
  • Identifies and works with the appropriate Subject Matter Experts to understand and produce business/project data.
  • Coordinates User Acceptance Testing (UAT) of academic functions.
  • Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.
  • Manages multiple assignments according to plan, monitors, and reports progress to ensure that required work is delivered on time.
  • Works closely with the PMO, Training, quality assurance, regulatory/compliance and stakeholders to ensure smooth "go live" when new systems or processes are moved into production.
  • Develops and maintains a solid knowledge of the federal, state and institutional policies and business processes. Displays willingness to share such knowledge with other stakeholders.
  • Archives project documentation, test results and any relevant information according to business standards and processes.
  • Completes other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree is required; Master's degree preferred.
  • Business operations experience/background strongly preferred.
  • Six Sigma experience preferred.
  • 1-3 years experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses.
  • Experience with systems analysis/design desirable.
  • Demonstrated success establishing clear priorities to achieve business outcomes.
  • Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously.
  • Superior written and verbal communication skills.
  • Excellent organization and project management .
  • Ability to work independently and make sound decisions--must be able to manage tasks and projects with minimal guidance.
  • Software skills required (Microsoft Project, Word, Excel, PowerPoint, Access, Visio and Outlook).
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.


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