Associate Director, Enrollment Center

Cleveland, OH
Sep 14, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Community College

diversity employer

Department Name Enrollment Center - W (3W3300)

Campus or Location Western Campus

Vacancy Number 093-18

Reports To Campus Dir Enrollment Center

Recruitment Type External/Internal

Job Category Administrator

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Responsible for the daily management of assigned staff and operations of the Enrollment Center with a strong focus on student-centered services in a continuous quality improvement mode. Areas of responsibility include admissions, registration, cashiering financial transactions related to student fees, services, and student records processing. Provides leadership and staff supervision for campus enrollment management activities and participates in college-wide enrollment management initiatives.
Coordinates with the Executive Director, College Hospitality and Retail Operations for consistent College-wide cashiering financial transactions functions.

Job Responsibilities


Supervises all assigned staff, their performance, and associated functions such as admissions, financial aid, registration, and student payments with a commitment to student customer satisfaction, quality, and accuracy

Resolves student enrollment services issues with financial aid, central processing center, enrollment processing center, and customer service center

Manages and monitors the Enrollment Center to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students

Develops and implements staff training within the Enrollment Center

Prepares and runs reports including monthly-specialized financial reports dealing with various account reconciliations, deposit reconciliation and Student Life account reconciliation

Resolves student issues/problems and responds to student inquiries regarding account balances, installment payment plans, and NSF fee payment processing in a timely manner

Monitors and responds to customer service issues, leads the staff in providing high quality customer service and student interaction in the enrollment center

Interfaces with students on installment plan arrangements, payment terms, payment due dates and late fee charges

Interfaces with the Attorney General's Office regarding assigned delinquent student accounts

Interfaces with the Student Accounting department regarding issues/problems on student accounts

Supervises the charging of miscellaneous student payments including parking fines, library charges, academic program charges and special event registration

Maintains and controls petty cash operations for the campus and is the custodian of the petty cash fund

Safeguards cash, deposits receipts and reconciles discrepancies in a timely manner

Manages the day to day campus operation of the My Tri-C Card, issues My Tri-C Cards to students, faculty and staff, coordinates the collection of cash from cardholders, deposits cash, add money to student accounts, debits, moves and returns unused funds to cardholders as required

Utilizes process review and redesign techniques to establish best practices and procedures

Monitors and reviews department budget

Assists in processing academic records

Provides leadership for the interpretation of College procedures

Maintains knowledge, understanding and adherence to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures

Coordinates campus cross-registration procedures and follow up with area universities

Reviews and determines approval or denial of student residency petitions

Tracks U-Pass stickers along with RTA monthly reconciliation

Perform other duties as assigned

Required Qualifications


Bachelor's degree
o Significant related experience may substitute for education

Minimum five years of progressively responsible experience in a college/university business office, bursar's office or in a financial capacity in the banking industry

Demonstrated experience prioritizing responsibilities and projects in order to meet deadlines

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

Demonstrated experience assisting with budget planning and monitoring

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


Possess working knowledge of student enrollment concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus

Possess excellent written, verbal and interpersonal communication skills

Possess strong organizational and time-management skills

Intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint (or equivalent software)

Ability to be creative and exercise initiative

Ability to work accurately with great attention to detail

Ability to effectively complete work assignments independently

Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

Ability to work in a fast paced, high volume and confidential service environment

Ability to research and analyze issues and develop solutions

Ability to effectively manage projects

Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

Ability to utilize critical thinking to identify and implement efficiencies within daily operations

Possess sensitivity to appropriately respond to the needs of a diverse population


• Service Focus
• Collaboration
• Communication

• Adaptability
• Quality of Work

• Time Utilization
• Continuous Improvement

Preferred Qualifications


Bachelor's Degree in Business Administration, Information Management, or a related field

Demonstrated experience managing a college/university business office, bursars office or financial management experience in a banking office or branch


Possess strong understanding of a College or University setting and operations

Proficient with Banner ERP system

Possess familiarity with Total Quality Management principles and practices

Work Schedule

Standard college hours: Monday - Friday, 8:30 a.m. - 5:00 p.m.

Posting Open Date 09/13/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a Bachelor's degree in Business Administration, Information Management or a related field?
    • Yes
    • No
  3. * Do you have a minimum five years of progressively responsible experience in a college/university business office, bursar's office or in a financial capacity in the banking industry?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents