College-wide Director, Student Financial Aid & Scholarships

Cleveland, OH
Sep 14, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Community College

diversity employer

Department Name Financial Aid Central Processing (2F7600)

Campus or Location Jerry Sue Thornton Center

Vacancy Number 094-18

Reports To VP, Enrollment Management

Recruitment Type External/Internal

Job Category Administrator

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Leads the administration of all Student Financial Aid Processing and Awarding related to management of reporting responsibilities, including systems development and implementation, software tools, and staffing levels required to process, award and disburse federal, state and institutional aid to students, while ensuring process quality controls, data integrity, and institutional and regulatory compliance. Serves as a member of the Student Financial Aid & Scholarship Leadership Team.

Job Responsibilities


Manages and oversees all financial aid processing and awarding to ensure effective and efficient administration of all financial aid and institutional aid programs (such as state and federal grants, federal and private loans, scholarships, and work study)

Ensures a student-centered focus in all financial aid processing to insure campus service-level support and adherence to all Federal, State regulations and College policies

Manages the content, appearance, and data related to the financial aid student portal

Creates and annually updates all online financial aid student forms

Ensures a self-service management reporting approach for the College's business intelligence data to provide timely and consistent reporting

Analyzes the College's financial data and recommends maintenance and improvements to institutional processes

Identifies and establishes accurate and current documentation of all financial aid policies and procedures and works in tandem with Quality Assurance & Compliance Program Manager to insure procedures and policies are in compliance and efficient to achieve consistency in all financial aid and scholarship processing

Oversees the daily operations of the College's Federal, State and institutional financial aid programs including regulatory compliance updates for processing, resource management, logistics, and timelines

Maintains the integrity of data and ensures all timely reporting and processing for the college as related to federal grants, federal loans, campus based programs, foundation and institutional scholarships and state funds using Banner, federal and state websites

Works collaboratively with the Administration and Finance and Enrollment Management departments to ensure all steps in the enrollment process support student success; works to insure continuity in all student services that support Student Affairs units

Leads, supervises, trains and evaluates the work of assigned staff in accordance with College policies, collective bargaining contracts and labor laws

Responsible for managing the College's annual external audits, state audits and federal program reviews

Performs other duties as assigned

Required Qualifications


Master's degree
o Significant related experience may substitute for education

Minimum of six years of demonstrated experience leading a comprehensive Student Financial Aid business unit

Demonstrated experience providing high-level student financial aid and educational financial planning to assist students/families in meeting college costs

Demonstrated experience planning & forecasting comprehensive financial options related to changes in the federal financial aid environment

Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget

Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division

Demonstrated effectiveness in a role
requiring dynamic and abstract problem solving methods in adaptive situations


Possess excellent written, verbal and interpersonal communication skills

Ability to work accurately with great attention to detail

Possess comprehensive knowledge of State and Federal student financial aid regulatory theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

Demonstrated advance-level proficiency with an integrated database system, Federal financial aid software, online portal management, and employee data security management

Ability to work in cross functional quality teams, including the ability to work comfortable with numerous constituents college-wide

Ability to analyze business systems for purposes of process improvement

Ability to collaborate with both internal and external regulatory agencies

Strong organizational and analytical skills

Demonstrates a high level of integrity and confidentiality

Ability to independently set goals and determine best course of action to achieve desired results

Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to facilitate top-level collaboration while managing sensitive issues

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Proven leadership skills and ability to foster a team environment and work collaboratively

Excellent customer service skills and proven ability to develop and sustain productive customer relationships

Possess sensitivity to respond appropriately to the needs of a diverse population


• Service Focus
• Collaboration
• Quality of Work

• Communication
• Adaptability

• Time Utilization
• Continuous Improvement

Preferred Qualifications


Financial Literacy/Education Certification

Demonstrated experience with Federal quality assurance standards

Work Schedule

Standard college hours: Monday - Friday 8:30am - 5pm

Posting Open Date 09/13/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a Master's degree?
    • Yes
    • No
  3. * Do you have a minimum of six years demonstrated experience leading a comprehensive Student Financial Aid business unit?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents