Program Manager- Adult Education, Admission & Counseling

1199SEIU Funds
New York City, New York
Sep 13, 2017
Jobs Outside Higher Education
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The 1199SEIU Training & Employment Funds provide education and job training programs for over 40,000 unionized workers represented by 1199SEIU United Healthcare Workers East.  Our mission is to develop high quality training, placement and labor-management initiatives.  We also aim to develop the ability of union and management to problem-solve difficult issues and to create innovative healthcare solutions.

If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talents.  We are currently seeking an experienced Program Manager for our Education - Admission & Counseling Department.


  • Provide direct supervision, ongoing evaluation, motivate workplace skills staff on a daily basis which include initial orientation and ongoing coaching; oversee and follow-up on member appeals, and create and execute weekly staffing schedule
  • Oversee the supervision of Counseling staff on late nights each Wednesday until 7:30pm
  • Collaborate with the Assistant Directors of Admissions and Counseling/Tuition Assistance to create and administer new systems for career and education counseling, and case management services to ensure quality services for members
  • Regularly report on program utilization including using our database and surveys to pick out information about trends in usage; identify common challenges that arise, as well as member’s best practices for success
  • Collaborate with Assistant Director/Director and team to develop and manage delivery of high quality informative workshops for members
  • Create case management infrastructure developed to meet needs of general member population as well as specific groups as needed
  • Advise and counsel members in regards to academic and employment options and specific fund benefits and programs; analyze and interpret student transcripts and records to provide assistance
  • Collaborate with other departments of the Training and Employment Funds to ensure a continuity of services
  • Establish relationships, coordinate services and serve as a primary liaison with contracted counselors, external workshop facilitiators, and other stakeholders at educational institutions
  • Monitor spending and budgets-both grant funded (NYC, State, Federal) and collective bargaining; oversee timely processing of vendor payment
  • Perform additional duties and projects as assigned by management
  • Must meet performance standards including attendance and punctuality


  • Master's degree in Education, Counseling or Human/Social Service required
  • Minimum five (5) years direct counseling experience in adult education, vocational or college programs; to include two (2) years supervisory experience
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Knowledge of health care education programs, adult education, workforce development and/or labor management training funds’ operations
  • Bilingual in Spanish and training experience preferred
  • Project management skills preferred
  • Ability to research trends in employment within Health Care, and related industries as it concerns education and career advisement
  • Detail oriented and ability to handle multiple projects in a fast paced environment with tight deadlines
  • Excellent presentation/facilitation skills with the ability to work independently and multitask under deadline pressure
  • Excellent reading, writing and verbal communication skills
  • Ability to work flexible hours including some evenings and weekends

We offer a competitive salary, an excellent fully employer-paid comprehensive benefits package and talented professional colleagues. For additional information and consideration, please visit us at;jsessionid=A1869DF81C6FC88A2351A785892BEAD4?org=NBF1199&cws=1&rid=6910.   Please mention you saw our ad you saw on Inside Higher Ed. We are an Equal Opportunity Employer.