Restaurant General Manager
The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, customer service and Burger King Corporation and Michigan Multi-King compliance within the restaurant across all shifts. An RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant.
This position is overseen by a District Manager of Operations and directly manages Team Members, Shift Coordinators and Assistant Managers.
This position interacts with restaurant team members, restaurant management, DM's, customers, members of the Burger King Corporate field operations team and outside vendors.
Essential Functions and Duties:
•Directs efficient and accurate preparation and sale of products to maximize customer satisfaction
•Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards
•Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
•Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures
•Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results
•Enforces compliance with government regulations, Michigan Multi-King policies, BKC Market Policy, employment laws, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
•Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
•Available to work evenings, weekends and holidays
•Prompt and regular attendance for assigned shifts, meetings and training
•High School Diploma or GED required, 2 years of college preferred
•2-4 years of restaurant management experience
•Complete all Burger King Corporation and internal certification programs
•Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
•Demonstrates strong math and Windows-based computer literacy
•Demonstrates leadership and development skills
•Demonstrates strong problem solving skills
•Prioritizes and organizes own and others' work and time to meet deadlines and objectives
•Identifies and solves complex problems; takes a new perspective on existing solutions
•Applies knowledge and skills to a range of activities including complex tasks; may act as a technical resource to others in own area
•Persuades and motivates restaurant employees
•Sets day-to-day direction for employees to support business objectives
•Manages the restaurant budget and sets guidelines for operating within that budget
•Interprets customer needs and assesses requirements
•Contributes to achievement of team goals; promotes teamwork
•Understands customer needs and identifies solutions to non-routine requests
Traditional Physical Requirements:
•Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves
•Stand and walk for long periods of time (duration of shift)
•Occasionally climb on stools or ladders and reach for items located on shelves
•Frequently squat or stoop to reach items on low shelves or off the floor
•Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
•Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing
•Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant
•Occasional climbing required for roof inspections
Michigan Multi-King (MMK) is a Burger King franchise operating in Oakland and Macomb Counties. MMK currently operates 14 locations and is currently building the 15th location.
Sterling Heights, MI
Tue, 12 Sep 2017 14:25:27 PDT