Professional Services - Implementation Engineer (Integration Engineer)

Employer
rfXcel
Location
Chicago, IL
Posted
Sep 13, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

Professional Services - Implementation Engineer (Integration Engineer)

Job ID: 300-04-02

Location: US: Chicago, IL, New Jersey, NJ

Category: Professional Services-Implementation

Overview

rfXcel Corporation, founded in 2003, is headquartered in San Ramon, CA. rfXcel is a pioneer in Product Serialization, Traceability and Compliance, Cloud Solutions for the Life Sciences, Food and Beverage industries. Leading manufacturers, distributors, packagers and retailers use rfXcel Traceability SystemTM (rTS) for complete traceability of raw materials, ingredients and finished goods across the supply chain, to meet government drug tracking regulations worldwide including the US Drug Quality and Security Act (DQSA), and those in China, Brazil, India, Argentina, Turkey, Europe and others, and also to increase market share, profitability and product safety through enhanced supply chain visibility.

We are a dynamic and growing software company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

We are growing and looking for talented personnel to join our core team. We are looking for a hands-on, customer-facing, technical person to join our professional services/customer implementation team. The ideal candidate is proactive, entrepreneurial, methodical and process-oriented while battle tested through years of enterprise product implementations. rfXcel's enterprise solutions are deployed as either SaaS applications or as on-premise applications and are integrated with multiple trading partner systems. The candidate will need to work with cross functional teams from multiple internal rfXcel organizations as well as multiple external organizations from rfXcel customers and customers' trading partners. The candidate can lead cross-functional discussions while driving problems towards a solution even under ambiguous circumstances. Ultimately, the candidate is passionate about ensuring success at every customer implementation.

Responsibilities - What you will be doing

Implementation Engineers rely on a diverse technical skill-set. Implementation Engineers are not expected immediately to be masters of the full spectrum of technologies used, but are expected to quickly become technical gurus and masters of all skills required to implement rfXcel products for rfXcel customers. This is a customer-facing hands-on technical job.
  • Assume technical responsibilities that may include, but are not limited to, installation, configuration, scripting, problem identification, systems architecture definition, hardware/software specification, design, integration, testing, client training and solution deployment
  • Plan and manage system-to-system integrations between the rfXcel products and external systems (customers' systems and customers' trading partners' systems)
  • Maintain working proficiency in rfXcel products and technologies through self-directed and formal training
  • Provide demonstrations to clients throughout the project life-cycle
  • Educate customers about products' technical capabilities and integration interfaces
  • Understand customer requirements and translate them into functional requirements that can be implemented using rfXcel products
  • Configure rfXcel products to meet the functional requirements including configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc.)
  • Troubleshoot customer integration problems
  • Understand the implementation effort; communicate progress to customer and project manager
  • Manage customer escalations as necessary and driving issues to resolution
  • Work collaboratively with other departments, including sales, support, validation, engineering, QA, and product management, to ensure successful completion of customer engagements
  • This role will need to work extensively with the offshore team in India on daily-basis

Qualifications - What you will need for this position
  • Strong technical skills are required. Proficiency in multiple technical areas is required such as EDI, XML, XSD, XSLT, IDOC, SQL, Java, Groovy, Python, Integration technologies, web services, middleware, AS2, SFTP, FTPS, etc.
  • Hands-on 5+ years of recent technical experience is required
  • Hands-on 3+ years of recent Professional Services/Enterprise Product Implementation experience is required
  • Strong integration and configuration skills are required, e.g. integration maps (e.g. EDI maps, XSLT maps, etc.), web services, setting up transport protocols (e.g. AS2, SFTP, FTPS, etc.), scripting languages (e.g. Groovy, Python, etc.).
  • Experience with SaaS or B2B integrations is highly desired
  • Experience with deployment architectures and middleware concepts
  • Pharmaceutical experience is a plus, track & trace and serialization experience is highly desired
  • Experience with EPCIS is highly desired
  • Strong analytical skills to analyze the customer requirements and translate them into functional requirements
  • Ability to create product demonstrations based on client needs
  • Ability to work in a dynamic environment in which the requirements are not always well defined and requirements and priorities change frequently
  • Strong attention to detail while maintaining sight of the big picture
  • Must be able to spend substantial time interfacing with the offshore team in India on daily-basis
  • Travel is required, including possibility of overseas travel - the candidate will need to visit rfXcel customers and/or customers' trading partners

Legal Requirements
  • Applicant must be authorized to work in the US
  • Selected candidate will be required to pass a background check

Benefits - What's in it for you
  • Work for the industry leader
  • Work for a profitable startup
  • Work with multiple leading edge technologies
  • Excellent compensation
  • Opportunity to join the core team at a relatively early stage and influence the company future
  • Job satisfaction - you will be an important part of the company, and your contributions will have visibility all the way to the top and your contributions will have direct impact on the company's future
  • 401K and employer match
  • Health insurance
  • Flexibility to work from home
  • Flexible work hours


Company Description
rfXcel Corporation, founded in 2003, is headquartered in San Ramon, CA. rfXcel is a pioneer in Product Serialization, Traceability and Compliance, Cloud Solutions for the Life Sciences, Food and Beverage industries. Leading manufacturers, distributors, packagers and retailers use rfXcel Traceability SystemTM (rTS) for complete traceability of raw materials, ingredients and finished goods across the supply chain, to meet government drug tracking regulations worldwide including the US Drug Quality and Security Act (DQSA), and those in China, Brazil, India, Argentina, Turkey, Europe and others, and also to increase market share, profitability and product safety through enhanced supply chain visibility.


Chicago, IL

177c950728

Tue, 12 Sep 2017 10:15:52 PDT

PI99397622