University Program Associate - Journey

Greensboro, NC
Sep 13, 2017
Institution Type
Four-Year Institution
Requisition Number S1329

Position Number 13894

Position Classification Title University Program Associate

Functional Title University Program Associate - Journey

Position Type Staff

Position Summary

Operations Manager -

The MBA Program Office provides administrative and student services support to the following graduate programs:

  • MBA and its related graduate programs
  • MSA
  • International exchange agreements linked to MBA.
  • MISTIM and related certificates

The office provides recruiting, admissions, orientation, advising support for prospective and enrolled students in the stated graduate programs. The office maintains all student records and is staffed by 3 full-time professionals, 1-2 graduate assistants and 1 work study student. The office supports over 250 enrolled students, approximately 25 graduate assistants and processes over 300 applications per year. The stakeholders are graduate students, graduate faculty, university staff, and the community.

The Operations Manager is a critical position in the MBA Program Office. This position is responsible for managing the day to day operations of the office and interacting with all stakeholders.

Key responsibilities include:

  • Manage the day to day operations of the MBA Office
  • Knowledge management, including maintaining student services website
  • Manage short-term study abroad program
  • Plan and execute multiple events throughout the year
  • Manage and supervise graduate assistants and work study students
  • Monitor and maintain the office budget and supervisory responsibilities.

This position reports to the Administrative Director of Graduate Programs

Minimum Qualifications

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications
  • Experience working with graduate students
  • Experience with website content management software, survey administration software, knowledge management processes and Banner
  • Experience with purchasing and budget reconciliation
  • Experience studying/living/traveling abroad
  • Excellent written and oral communications
  • Demonstrated ability to work well in team-oriented, collaborative environment
  • Experience with event management

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Overtime and weekend hours may be required on occasion.

Applicants are required to upload a list of references of least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Recruitment Range $36,360 - $41,794

Org #-Department MBA Office - 11808

Work Hours of Position Monday - Friday, Some Weekdays 8:00 A.M. - 5:00 P.M., And Some Weekdays 9:30 A.M. To 6:30 P.M.; Overtime and weekend hours may be required on occasion.

Job Family Administrative and Managerial

Band University Program

Competency Level Journey

2-4 key competencies for successful execution of job duties, including chosen level definition:

1. Information/Records Administration (Journey) -
Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s). Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices.
Ability to train clients in how to use software, databases and related forms and tools.

2. Knowledge Management (Advance) - Knowledge of state, federal, policy interpretations and precedents affecting program area(s), and unique situations. Ability to analyze and explain revisions, and implement initiatives. Ability to draft and recommend new procedures. Operational knowledge and the ability to articulate the purpose of the program's organization including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs.
Ability to identify, understand and provide possible resolutions for unique issues and problems that with broad impact and/or a broad range of client services.
Ability to lead teams in the modification of processes using applicable technology web-based data systems and programs.

3. Customer Service (Journey) - Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs.
Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients.
Knowledge of the value of program services to the client and how to deliver those services

4. Communication - Verbal/Written (Journey) -
Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group.

Open Date 09/12/2017

Close Date 09/21/2017

Job Close Date

Type of Appointment 1.0 (Full-Time)

FLSA Non-Exempt

Salary Grade Equivalency 63

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. List of References
Optional Documents
  1. Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your higher education history?
    • No Response
    • Bachelor's Degree or higher in a directly related field
    • Bachelor's Degree or higher in an unrelated field
    • Associate's Degree in a directly related field
    • Associate's Degree in an unrelated field
    • 3 years
    • 2 years
    • 1 year
    • less than 1 year
    • High School Diploma or GED
  2. * How many years of experience in a directly related field do you have?
    • No Response
    • 6 or more years
    • 5 years
    • 4 years
    • 3 years
    • 2 years
    • 1 year
    • 4 months
    • less than 4 months
  3. * Using your own words, describe what professionalism means to you.

    (Open Ended Question)

  4. * What is the highest level of education you have achieved?

    (Open Ended Question)

  5. * Do you have the ability to work well with others to achieve a common goal?

    (Open Ended Question)

  6. * Are you able to solve problems independently, efficiently and effectively in a multi tasked, fast paced environment?

    (Open Ended Question)

  7. * Do you pay attention to detail?

    (Open Ended Question)

  8. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Other
  9. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

To learn more or to apply for this position please visit our UNCGjobsearch website at



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