University Operator

Greensboro, NC
Sep 13, 2017
Institution Type
Four-Year Institution
Requisition Number S1324

Position Number 12624

Position Classification Title Administrative Support Assc

Functional Title University Operator

Position Type Staff

Position Summary

Part-Time Position (.50 FTE)

Information Technology Services (ITS) is UNCG's central technology organization, providing computing, communications, and data services, and consulting with UNCG faculty/staff/students on technology. ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. ITS promotes best practices, efficient procurement, and overall cost-effectiveness in the use of IT resources across the entire University.

The Department of Information Technology Services is currently seeking qualified candidates for an Administrative Support Associate position.

The primary purpose of this position is to assist with answering the University Switchboard and directing calls to appropriate destinations, handle and direct/transfer calls to the University to the correct person/group as well as serve as a receptionist for the McNutt building.

Minimum Qualifications


Preferred Qualifications

Knowledge of UNCG departments and buildings and the surrounding community, good phone and customer service skills, the ability to be patient in a difficult situation.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
Company Name
Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
Email Address
Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $12,696 - $16,057

Org #-Department Information Technology Services - 23101

Work Hours of Position Monday- Friday, 4 Hours Daily. Flexible between 8:00-5:00

Job Family Administrative and Managerial

Band Administrative Support Associate

Competency Level Contributing

2-4 key competencies for successful execution of job duties, including chosen level definition:

Communication Verbal: Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Screens and directs clients /visitors to appropriate source.

Office Technology: Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operates and performs tasks to maintain equipment with a general understanding of its capabilities.

Knowledge-program: Understands general operation of functional unit, to include knowledge of staff and program responsibilities. Applies knowledge or reference material necessary to provide answers to "frequently asked questions". Uses general knowledge of program procedures, methods and practices to refer clients to resources.

Open Date 09/12/2017

Close Date 09/20/2017

Job Close Date

Type of Appointment 0.50 (Part-Time)

FLSA Non-Exempt

Salary Grade Equivalency 57

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Writing Sample(s)

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you graduated from high school or received a GED?
    • Yes
    • No
  2. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  3. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

To learn more or to apply for this position please visit our UNCGjobsearch website at



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