Assistant Retail Administrator
Job Location Normal, Il 61790
Posting date 09-12-2017
The Department of Event Management, Dining, and Hospitality (EMDH) is one of 12 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
This position is responsible for the daily operation and management of one or more of the retail operations as well as assisting with the management of others. Retail operations consist of five franchised restaurants (Einstein Bros. Bagels, McAlister's Deli, Pizza Hut, sStarbucks & Burger King) plus two self-branded coffee shops and a high school store. This position will be responsible for the scheduling, product procurement, training, supervision, discipline administration as well as overseeing food products, cash handling, and customer service.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
1. High School diploma or equivalent.
2. Four (4) years of food service management experience (University training in dietetics, in hotel, restaurant, or institutional management, or in related fields may be substituted, year for year, for experience).
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
1. Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.
2. Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.
3. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety; ability to regulate sanitation guidelines to preserve franchise standards.
4. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; the ability to produce results working as part of a team or committee.
5. Computer skills, including menu management systems; accurate record keeping skills; ability to communicate effectively both orally and in writing.
6. Ability to analyze a Profit and Loss statement, recognize problem areas, and recommend corrective controls.
7. Full knowledge and acceptance of principles of diversity.
Illinois State University is an Equal Opportunity Employer and has a strong institutional commitment to diversity. Females, minorities, individuals with disabilities, and veterans are encouraged to apply.