Administrative Support Associate



Posting Details
Posting Summary


Posting Number STA00261PO17 Classification Title Administrative Assistant - Student Health Services Internal Title Administrative Support Associate Campus Columbia 01 College/Division Division of Student Affairs and Academic Support Department Health Services Band 4 Advertised Minimum Salary $33,437 Advertised Salary Range $33,437-$41,500 Location of Vacancy Part/Full Time Full Time Hours per week 40 Work Schedule

Typical work week is 8-5 Monday-Friday (40 hrs/week). Based on the nature of the position extended hours or weekends hours may be required.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Administrative

About UofSC

The University of South Carolina is a premiere flagship research institution in South Carolina and one of the top 50 “Best Colleges” according to U.S. News and World Report. With more than 46,000 students on eight campuses, the University of South Carolina is a leader in improving the lives of individuals in South Carolina and around the world. Founded in 1801, the University of South Carolina employs almost 14,000 people. At the University of South Carolina, our employees include some of the brightest minds and most accomplished professionals in the world. The diversity of thought and active engagement of our colleagues makes for a dynamic and interesting work environment. The University has been named a best place to work, and a big part of that is the people. Our diverse faculty and staff embody a dedication to serve our students, so that a job becomes a passion with no limits.



Position Description

Advertised Job Summary

Will provide high-level administrative support to the Administrative Services department including four department heads and to the executive director. Individual will assist with coordinating schedules, arranging meetings/appointments, originating and processing paperwork/documents, developing spreadsheets. Receives and screens patient, visitors, and staff and/or telephone calls, providing general and specialized information regarding departmental functions that may require the use of judgment, tact and sensitivity and the interrelation of policies, rules and procedures; skillfully handles complaints and inquiries; researches and responds to requests or refers complaints and requests to other staff when warranted. Individual will complete special projects, at the direction of the Executive Director and senior administrators, and other tasks that will require critical thinking, problem solving, report writing and analytical skills. Individual must have excellent customer service skills and intuition. Individual will be responsible for maintaining a schedule of events for the executive conference and training room. Individual will cross train in other areas to assist with human resources, check-in/out, referrals, welcome center, and customer relations. Individual must be flexible, adaptable, resourceful and willing to adjust to the needs of the organization in an efficient manner. Individual will have competing tasks and must be able to handle multiple requests and prioritize tasks/projects efficiently with excellence and the goals of SHS in mind. Must show interest and enthusiasm for SHS as this individual will be the first point of contact for the Administrative Services department

Minimum Qualifications (Classified and Unclassified positions)

Bachelor's degree or high school diploma and 4 years of related experience.

Preferred Qualifications

A minimum of 3 years of experience in a professional environment handling multiple projects. Excellent computer skills, analytical, and dedicated to excellence in customer service (internal and external). Experience in marketing and assisting customers to ensure satisfaction and/or resolution of problems. Experience with analyzing ambiguous situations and quickly developing reasonable solutions that balance individuals and institutional needs. Ability to adapt to changing situations while always keeping the customers and the University's best interest in mind. Ability to cross-train and be a utility person throughout the organization where needed. Individual with supervisory experience/skills, maturity and a successful work history managing multiple tasks/projects. Individual with experience in quality improvement and quality assurance principles and simulating work tasks to determine weaknesses and suggesting improvements.

Knowledge/Skills/Abilities

Knowledge of principles and processes for providing outstanding customer service. This includes customer needs assessment, critical thinking skills, meeting quality standards for services, and evaluation of customer satisfaction. Continue to learn methods to improve effectiveness and efficiency. Ability to communicate effectively with visitors, students and patients in a professional, courteous, and effective manner. Ability to multi-task, stay organized and good problem solving skills. Proficient computer and telephone skills and possess a high level of job accuracy, efficiency, and dependability. Able to work independently with minimum supervision with the ability to exercise judgment and discretion. Sound knowledge of office operations, computers and reporting. Ability to maintain a pleasant and courteous demeanor with visitors, staff and administrators to promote a pleasant and harmonious workplace that promotes teamwork and efficiency.



Posting Detail Information

Number of Vacancies 1 Desired Start Date 10/02/2017 If Research Grant/Time Limited, give end date Job Open Date 09/12/2017 Job Close Date Open Until Filled Yes Special Instructions to Applicant Quicklink for Posting http://uscjobs.sc.edu/postings/18876 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.



Position Attributes

Hazardous weather category Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least a Bachelor's degree, or high school diploma and 4 years work experience that is directly related to the area of employment; or equivalency?
    • Yes
    • No
  2. * Describe your philosophy of customer service.

    (Open Ended Question)

  3. * Describe how you handle and prioritize multiple requests/tasks while maintaining a high level of customer service.

    (Open Ended Question)

  4. * Do you have experience using a computer?
    • Yes
    • No
  5. * Do you have demonstrable experience with computers in a networked environment, e.g., MS Office, email, relational database software, Google Apps?
    • Yes
    • No


Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents

    PI99389574