IT Applications Facilitator

Location
Costa Mesa, California
Salary
$64,823.72 - $78,912.12 Annually
Posted
Sep 11, 2017
Ref
D-013-18
Administrative Jobs
Technology, IT Support & Training
Institution Type
Community College

Coast Community College District Office

 

IT Applications Facilitator

Job# D-013-18

Salary: $64,823.72 - $78,912.12 Annually

Deadline:  9/25/2017 12:00 PM Pacific

 

Full job description and OFFICIAL application available ONLY at: https://www.cccd.edu/employment. Please click on OPEN POSITIONS located in the menu bar on the left, then select your desired jobs category to access list of open positions.

 

Definition

Coast Community College District is seeking an Applications Facilitator professional to join a team that administers the Enterprise Resource Planning (ERP) production reporting environment. An intermediate level of programming skill and ERP production report development is required.  Desirable qualifications include experience with Ellucian's Banner ERP, Oracle/MS-SQL databases and operational data stores, and Evisions Argos report writer.

 

DESCRIPTION

Under the direction of the assigned supervisor, provide programming support, custom reporting, technical assistance, and training to users concerning software applications (e.g., Office, web, mobile, and Enterprise Resource Planning),  peripherals and related operations, practices and procedures; confer with end users on data needs; serve as technical liaison between technology personnel, end users, and vendors to facilitate development, documentation, testing, implementation, and integration of software applications; analyze solutions and write detailed technical reports and specifications to facilitate recommendations for enhancements, modification, and data requirements; create user manuals; provide technical training; monitor, evaluate, and test new, upgraded, and modified applications; and assist other technical staff in the ongoing maintenance, upgrades, and patches of district-wide systems and applications.

 

EXAMPLES OF DUTIES: Duties may include, but are not limited to, the following:

• Provide programming support, technical assistance, and training to users concerning software applications, peripherals and related operations, practices and procedures.

• Serve as technical liaison between technology personnel, end users, and vendors to facilitate development, documentation, testing, implementation, and integration of software applications.

• Provide training to staff regarding software applications; develop, implement and conduct online, and in-person training sessions; prepare training manuals and deliver oral presentations concerning the operation of computer systems and applications; demonstrate proper use of software applications.

• Analyze user needs, identify solutions, and write detailed technical reports and specifications to facilitate enhancements, modifications, and data requirements.

• Serve as a technical resource to staff concerning the operation of computer systems, software and related applications; respond to inquiries and provide detailed and technical information concerning related practices, procedures, techniques and malfunctions.

• Utilize a report writing tool (e.g. Argos) to develop reports and analytical output based on queries of databases from various sources (i.e., Operational Data Stores, Data Warehouses, SQL and Oracle databases), including data cubes.

• Develop and maintain user documentation standards for software applications; prepare, update and maintain system, user, new technology, software development and implementation manuals, guides, documentation and procedures; maintain library of documentation.

• Coordinate complex problem-solving activities through research, analysis and consultation with users, technical staff, managers and vendors; work with area managers in administering and maintaining access control for faculty and staff.

• Research, evaluate and provide detailed written recommendations concerning new software applications; test software applications to facilitate integration and implementation; analyze user interaction effectiveness; provide feedback to vendors and technology staff regarding user interface issues; recommend policy modifications and application standards.

• Communicate and exchange information with staff and outside agencies to resolve issues or concerns.

• Facilitate assigned functions and projects with District and campus technology and programming staff.

• Assist in determining training needs for technology users by conferring with staff and administrators regarding computer system usage, enhancements, hardware, software, modifications, requirements, maintenance and staff training issues.

• Install, upgrade, and configure software applications to ensure computer systems are running properly in accordance with compatibility standards and user needs.

• Perform routine maintenance, set up and configuration of assigned application software.

• Maintain current knowledge of applicable technological advances in computer systems, databases and applications.

• Operate a variety of computers, servers, peripherals and specialized software.

• Prepare and maintain various records and reports related to assigned activities.

• Attend and participate in various meetings as assigned.

• Perform other related duties as assigned.

 

Qualifications

MINIMUM QUALIFICATIONS

Knowledge of:

• Database and data warehousing concepts and structures.

• Basic programming languages and tools.

• Individual and group training techniques, practices and procedures.

• Technology terminology.

• Software applications and their lifecycle management.

• Systems integration for software applications.

• Computer security concepts including logical and physical security of databases, systems, applications, and user authentication.

• Data mining, business intelligence, report writers, and querying of databases (including data cubes).

• Information security laws and standards.

• Interpersonal skills using tact, patience, and courtesy.

• Correct English usage, grammar, spelling, punctuation and vocabulary.

• Customer service standards, practices, techniques and procedures.

• Business communication techniques.

• Appropriate safety precautions and procedures for all job related functions and interactions.

• Public speaking techniques.

 

Ability to:

• Provide programming support, technical assistance, and training to users concerning software applications, peripherals and related operations, practices and procedures.

• Act as a technical liaison between technology personnel, end users, and vendors to facilitate development, documentation, testing, implementation, and integration of software applications.

• Perform demonstrations and explain principles, standards, guidelines, requirements, practices, procedures and techniques related to computer operations, hardware, software, applications, information systems, utilities and peripherals.

• Develop, implement, and conduct up-to-date training sessions to ensure efficient and effective use of district technology.

• Prepare and deliver oral presentations.

• Research, test, evaluate, and provide feedback regarding emerging software applications and updates to existing software applications.

• Develop accurate and detailed technical reports, specifications, procedural manuals, and user documentation guides in accordance with established standards and procedures.

• Facilitate and perform the analysis, modification, and/or integration of new or existing software applications; develop and execute appropriate test plans and corresponding documentation.

• Analyze, define, and document application requirements for data, workflow, logical processes, programs, interfaces, internal and external security checks and controls.

• Collaborate with technical staff, end users,  and vendors to perform or assist with diagnosing and resolving application software errors and malfunctions.

• Remain current in computer sciences and information technology.

• Protect the confidentiality of data in accordance with the Federal and State laws and institutional policies and procedures.

• Prepare and maintain various records and reports related to systems, programs, and status of assigned activities.

• Facilitate and actively participate in various meetings and training sessions as assigned.

• Operate a variety of computers, servers, peripherals and specialized software.

• Work effectively within a team and independently with little direction.

• Meet schedules and timelines.

• Be flexible with work schedule and assignment.

• Communicate effectively both orally and in writing.

• Establish and maintain cooperative and effective working relationships with others.

 

Education and Experience:

• An Associate degree in Computer Science or related field.

• Minimum two years of experience involving the analysis, design, programming, development, modification, testing and implementation of software applications.

• Minimum one year of programming experience in languages such as PL/SQL, SQL, C++, Java, .net, XML, and/or HTML.

• Experience with relational databases, such as Oracle and SQL.

• Experience developing training programs and materials, test plans and related technical documentation.

• Or, any combination of education and experience that meets the required equivalent qualifications for this position.

 

DESIRABLE QUALIFICATIONS:

• Preferred experience working with Ellucian Banner Enterprise Resource Planning System.

• Preferred experience with Evisions Argos report writing or similar platform.

• Preferred experience with SharePoint.

 

LICENSES AND OTHER REQUIREMENTS:

• Valid California driver's license and ability to drive personal or District vehicle to conduct work.

Travel to and from district sites to perform work as required.

 

Conditions of Employment

This is a full-time,12-month per year classified position. The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be 8:00am to 5:00pm, Monday through Friday, with some flexibility required to meet the needs of the department. The effective date of employment will be arranged with the supervisor.

 

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910).

• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable ccommodations will be provided for qualified applicants with disabilities who self-disclose.

 

PAY PHILOSOPHY: Starting salaries for support staff positions begin at Step-1 of the salary range. All movement on the salary schedule will occur July 1 of each year for all classified employees.

 

Coast Community College District is an Equal Opportunity Employer