Associate Vice Provost and Dean of Academic Student Services

Associate Vice Provost and Dean of Academic Student Services

University of San Francisco

Job Summary:

Reports to the Vice Provost of Student Life. Oversees development, evaluation and implementation of immediate and long-term policies and procedures related to the organizational structure and operations of the Center for Academic and Student Achievement (CASA) and operations and development of the Offices of Student Disability Services and Academic Support Services (including Learning and Writing Center).

Oversees all related student academic and non-academic services for all undergraduate programs within the university. Manages 30 administrators and staff. Oversees the handling of and referrals involved in highly sensitive and confidential student/faculty-related issues for graduate students within the College of Arts and Sciences. The Associate Vice Provost is responsible for guiding the departments in their unit in the University's retention and persistence goals.

As a member of the larger staff in Student Life, the Associate Vice Provost collaborates and cooperates to create leadership and intercultural competence opportunities to support student learning and development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.

Job Responsibilities:

Academic Responsibilities
Oversees determination and approval of all readmission applications, disqualified students’ appeals, transfer unit exceptions, major requirement exceptions, and graduation requirement appeals. Oversees determination and approval of all student disability-related academic exceptions.

Administrative Responsibilities
Responsible for the development of the organizational structure, staff development and long-term planning of the Center for Academic and Student Achievement. Acts as liaison for the Division of Student Life as assigned by the Vice Provost (e.g.; serves on the Provost’s Council, etc.).

Oversees determination and approval of all non-routine student petitions, e.g., Add or Drop after Census Date, Change of Grade, Credit by Examination, Cross-registration; Removal of Incomplete; Transfer of Credit; Waiver/Substitution; Change of Major; Leave of Absence/Withdrawal, Study Abroad Exceptions, Request for Tuition Refunds. Responsible for other duties as assigned by the Vice Provost.

Academic Advising
Serves as academic advisor in special and very high-profile student cases, including but not limited to advising regarding graduation projections. Responds to parents’ inquiries and ensures prompt/satisfactory resolution of sensitive situations.

Financial Responsibilities
Oversees budget for the Student Achievement unit, including CASA, Learning and Writing Center, Academic Support Services, Muscat Scholars, and Student Disability Services and assesses long-term needs for future staff and organizational development.

Problem Solving
Handles highly sensitive and confidential student/faculty issues and disputes (plagiarism/academic honesty related issues, grade appeals, disruptive behavior, harassment, absences, medical leaves, request for exemptions/incompletes, family problems).

Legal and Mediation Responsibilities
In cooperation with the office of Legal Council, the Associate Vice Provost acts as a mediator in handling disputes, grievances and legal matters.

Crisis/Risk Management
In cooperation with the Associate Vice Provost and Dean of Students and the Director of Student Conduct, Rights and Responsibilities, the Associate Vice Provost handles highly sensitive and confidential student cases (suicide attempts, rape, sexual harassment/assault, pregnancy, disciplinary actions, drug and substance abuse, severe psychological disorders such as OCD, cutting, anxiety disorders, panic attacks, bipolar disorders, depression, seizures, etc.). Provides referrals to the Counseling Center on a regular basis. Provides referrals and support for students with severe financial needs.

Special Need Students
Provides academic advising and determines approval/denial of course substitutions for students with special needs (e.g., ADD, ADHD, Learning Disability). Cooperates closely with the faculty on issues related to special accommodations. Oversees support services of special and very high-profile student cases.

Recruitment/Public Relations
Provides academic overviews for parents and new, incoming students during Fall Preview and Orientation Week. Serves as the liaison for the division of Student Life and works in close cooperation with the Office of Admissions, University Registrar’s Office/Graduation Center, Office of Financial Aid, and Bursar. Serves on various universitywide committees.

Policy and Procedure Assessment/Development
Evaluates and determines immediate and long-term needs for development of the unit.

Evaluates and determines immediate and long-term needs for change in departmental and academic requirements within various disciplines (Language Placement tests, Graduate Admission, International Student services, etc.)

Program Development
Evaluates and determines immediate and long-term needs and strategies for program/organizational development and for academic and outreach programs. Oversees development of retention programs for first-year students, including undeclared students, and for probationary and at-risk students. Identifies, promotes, and pursues scholarship opportunities, grants and donations. Works closely with the President’s Office, Office of Advancement, and Alumni Relations to develop strong relationships to foster fundraising opportunities. Promotes alumni outreach and mentoring programs, and oversees international and graduate student academic orientations.

Faculty Development
Oversees development of faculty training workshops and academic advising-related policies and procedures. Provides and oversees development of workshops related to handling disruptive and at-risk students.Staff Development

Evaluates and determines immediate and long-term needs and strategies for staff development and team building. Oversees development of staff training workshops and activities, including one-on-one training, evaluation, and development of new University Advisors for CASA and of new Assistant Deans and Administrative Director/Assistants.

Minimum Requirements:

-Masters degree required, earned doctorate preferred
-Significant administrative experience (10 years +) in an educational setting.

Additional Knowledge, Skills, and Abilities:

-An understanding of and commitment to the vision, mission, and core values of USF.
-Proven record as a highly successful leader in organizational development, with demonstrated experience and leadership skills in a complex, demanding, and fast-paced environment.
-A sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, and ethnic/international backgrounds of students.
-Excellent communication skills (including strong writing skills and verbal skills)
-Excellent team building and leadership skills.
-Proven record as a highly effective leader in financial administration.

For information on how to apply, please visit the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.


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