Computer Center Technician I, Help Desk (temporary/ on-call position)

Location
Pleasant Hill, CA
Posted
Sep 11, 2017
Institution Type
Community College


Position Definition

To operate mini- and micro-computers; to develop system programs; to assist students and faculty in developing programs and operating computers and peripheral equipment; and to provide interfaces to the various computer systems inside and outside of the District.


Position Title
Computer Center Technician I, Help Desk (temporary/ on-call position)

Location
Diablo Valley College

Posting Number
0000679

Salary
$17.48 per hour

Distinguishing Characteristics

This is the entry level in the Computer Technician series and positions within this class are considered to be in a training status. This class is assigned a wide range of technical duties, and work at this level is distinguished from that of the Computer Center Technician II in that the duties are of a standard and prescribed nature. As experience is acquired, an incumbent is expected to perform with increasing responsibility.


Examples of Duties/Essential Functions

Duties may include, but are not limited to, the following: Monitor computer software and hardware operating status; ensure that computers, terminals, printers, and other peripherals are in operating order; perform minor maintenance when necessary; report equipment problems or failures and provide necessary documentation. Create and maintain student and faculty accounts; insure that only authorized users have access to the equipment. Supervise computer labs and oversee student computer operations. Assist in, and/or provide training for students and faculty in computer operations, programming, and the use of peripheral equipment; prepare training manuals and other appropriate documentation. Design, develop, and implement software to monitor and improve system performance. Document events concerning computer systems or the computer center/network. Order supplies; serve as a technical resource person for equipment maintenance and hardware/software purchases. Start up and shut down systems and peripherals; back up the system on appropriate media; reload paper and ribbons on printers; install and configure hardware and software. Monitor the budget; manage accounting systems used by various campus laboratories. Attend conferences and seminars as required to keep abreast of changing technology. Select, train, supervise and evaluate student lab assistants and/or assigned personnel.


Minimum Qualification-Education/Experience
Any combination of experience and training that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: Experience: One year of experience operating computers similar in size and complexity to the equipment utilized by the District. Education: Equivalent to the completion of an Associate degree with a major emphasis in data processing, mathematics, or a related field supplemented by specialized training in basic programming and systems analysis.


Minimum Qualification-Knowledge Of
Principles and operations of computer systems and related peripheral equipment. Principles and techniques of computer programming. Programming language such as COBOL, FORTRAN, BASIC, PASCAL, or C.


Minimum Qualification-Skill To
Operate computer systems and related peripheral equipment. Detect and correct malfunctions in computer operations such as runaway loops and paper alignment. Develop computer programs. Communicate clearly and concisely both orally and in writing. Respond to student inquiries in a courteous, tactful manner. Establish and maintain effective work relationships with those contacted in the performance of required duties.


Desirable Qualifications
Four years of experience performing duties in a help desk support function OR Completion of an Associate's degree or equivalent in Computer Science or related field. Skill/Ability to: Identify, troubleshoot and resolve a wide range of technical computer and application related problems. Organize and prioritize work and identify and use potential sources of data. Communicate effectively orally and in writing to record data, elicit information, convey ideas, facts, and information effectively and accurately to faculty, students, staff, and the general public.
Maintain professionalism and discretion when working with sensitive information (system access, passwords, etc.).


Special Instructions to Applicants
This temporary on-call position will provide support for all Information Technology products and services. Support may include answering questions via phone, e-mail or in person, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Determine the most effective manner to resolve client's technical issue. Engage in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary. Record required customer and problem information in the ticket system. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job. Resolve work orders. Elevate complex and/or high priority problem to the appropriate support group for resolution.
Verify suggested solutions effectively resolve the users' problems through verbal, telephonic, or email follow up. Work on Help Desk related projects as assigned by supervisor. Explain installation, modification, and how to make minor repairs to hardware and software systems.

If you have questions call Percy Roper at 925-969-2270.


Open Until Filled
Yes

The Contra Costa Community College District does not discriminate against any applicant for employment on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, age, sex, or sexual orientation. This prohibition against unlawful discrimination extends to any person who is perceived to have any of the above characteristics or who is associated with someone who has, or who is perceived to have, any of those characteristics.

PI99370703