Sep 11, 2017
Institution Type
Four-Year Institution

Duties: Reporting to the Classroom & Educational Technology Manager, the Education Technology Support Technician will be responsible for the setup, operation, break down, quality assurance, and maintenance of audio-visual equipment and educational technology used for various functions throughout the Penn Libraries teaching & learning spaces. These spaces include classrooms, seminar, meeting, conference and group study rooms, teaching labs, exhibit spaces, and other designated spaces used by both public and staff. They will also provide technical assistance and support prior to and during events as requested, needed or scheduled.

The Education Technology Support Technician will have a standard 35 hour week. Normal working hours will be Monday through Friday from 8:00 am - 4:00 pm. Hours will vary based on holiday schedules, library closing times and other event schedules as needed.

Principal Duties and Responsibilities:
- Assist faculty, students, staff and other clients in the use of audio-visual devices to deliver presentations and engage in academic work. Support the best use of hardware and software for the Libraries educational technology environment.
- Ensure that equipment is correctly secured, configured and operating properly. This equipment includes, but is not limited to: video projectors, cameras, large format LCD displays, and DVD/BluRay players; laptops, desktops, mobile devices (and any presentation software running on them); audio mixers, mics and amplification systems and related cabling.
- Perform basic periodic and proactive maintenance and quality control checks, and arrange for necessary repairs of audio-visual equipment
- Provide group and individual training related to using Libraries educational technology.
- Document and maintain procedures related to the use of all equipment.
- Keep all equipment in assigned areas neat and well ordered.
- Help ensure that equipment is kept current and that it meets the changing educational technology needs of the Libraries. Keep abreast of current educational and audio-visual technologies and practices in use outside of the Libraries.
- Help maintain an inventory of all of the Libraries educational technology and audio-visual equipment.
- Ensure that proper levels of needed audio-visual consumables are kept in stock.

Qualifications: -A Bachelor's Degree or significant and related work experience, or equivalent in theory and/ or practice, required
-Extensive knowledge in troubleshooting audio visual equipment is required
-Strong general computer use and troubleshooting skills including Windows 7/10 and Apple MacO
-Basic understanding of networking technologies
-Able to occasionally lift and carry up to 50 pounds
-Additional requirements are a strong commitment to outstanding customer service and excellent written and verbal communication skills

Reference Number: 50-26717

Salary Grade: U/U

Employment Type: Non-Exempt

Org: Library Computing Systems

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family:

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