Network / Systems / Technology Engineer -- Technology Support Engineer

Technology Solutions Provider
Charlotte, NC
Sep 09, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Premier provider of IT Solutions throughout the southeast is seeking a Systems / Technology Engineer to become an integral part of our team!

The Systems Engineer will be responsible for escalation support of network and systems issues. SE will deliver top-quality technical service to clients both remotely and at client sites. SE will work as part of the Service Delivery team to ensure client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. SE will use in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. SE will provide a high level of service to customers and demonstrate strong customer relationship skills in maintaining a high level of satisfaction with our customer relationships.

SE must demonstrate good resource and time management skills as well as continual growth in their technical knowledge. SE will be responsible for accurately documenting all work both billable and non-billable associated with any internal work or work provided to clients. SE will also be responsible for maintaining accurate and detailed technical documentation.

Job Requirements:

Strong knowledge of Active Directory (Win Server 2008, 2012)
Strong knowledge of MS Small Business Server 2008,2011,2012 Server
Strong knowledge of MS Exchange 2007,2010, 2013
Strong knowledge of MS Hyper-V and VMWare is preferred
Strong knowledge of Citrix is preferred
Completed industry training is a plus (MCITP, MCSE, MCSA, CCNA, CCNP, A+, Net+, etc.)
Intermediate knowledge of networking technologies (firewall, managed switching, routing)

Strong troubleshooting and critical thinking skills

Strong attention to detail

Very good communication skills

Company Description
Established in 1999, the company is a leading provider of technology related services to businesses throughout the southeast United States.

Charlotte, NC


Fri, 8 Sep 2017 06:17:17 PDT