Multi-Media Support Technician

Location
Raleigh
Posted
Sep 09, 2017
Administrative Jobs
Technology, Other Technology Jobs
Institution Type
Four-Year Institution

Position Number: 00103654

Primary Function of Organization Unit: McKimmon Conference and Training Center is one of the the administrative units within the Division of McKimmon Center for Extension and Continuing Education. With campus-wide responsibility for developing, marketing, managing and implementing non-credit courses, seminars, workshops,conferences and in-house training programs. It is the mission of MCE&CE to develop and present viable continuing education and professional development programs to organizations and the general public according to the identified needs and demands of a constantly changing work force. The six units within MCE&CE reside in the Jane S. McKimmon Conference and Training Center and two units resides in Rocky Mount, NC. MCE&CE provides space, equipment and services to juvenile and adult learners attending courses, seminars, workshops, conferences, video-conferences and webinars. Working with N.C. State faculty and academic units, MCE&CE assesses training needs, designs and develops programs and in partnership with academic units, delivers programs in the McKimmon Center and other locations in North Carolina and nationwide. The Client Relations/Facility Support staff is a unit within MCE&CE and is located in the Jane S. McKimmon Conference and Training Center. The Center is a 116,500 square foot facility located on the southwest section of the North Carolina State University campus. The McKimmon Conference and Training Center meets the needs of small to large conferences (ranging from 5 to 1200 people). There are 12 meeting rooms (which can be sub-divided into 20 areas) and 3 computer labs. The Client Relations office is responsible for reserving space and equipment for a variety of educational and professional development programs. The Facility Support Staff is responsible for program set-ups and support services before, during and after each and every program. The Facility Support Staff is also responsible for ensuring rooms and equipment are clean and in good-working order. Opening and closing of the center falls under the requisites of the Facility Support Staff as well as the security and inventory of all equipment, furnishings and contents belonging to the McKimmon Center.

Essential Job Duties: The Multi-Media Technician (MMT) reports directly to the Technical Operations Specialist and is primarily responsible for support operations for all Audio/Visual, multimedia and some IT set-ups for all programs held at the center. The MMT is also responsible for providing assistance to other Support Technicians for all client and staff support requests, room set-ups and furnishing assistance to clients and staff as well as fulfilling the duties of the other Support Technicians in their absence. Additional duties include daily security of all AV equipment and the center; maintenance of AV equipment, as well as identifying and making recommendations to the Technical Operations Specialist and Asst. Director for Technology & Support Services regarding cleaning, maintenance, repair and replacement of AV equipment and related accessories including supplies needed to facilitate such duties. The MMT assists in researching and recommending new equipment and technologies for deployment in the McKimmon Center. Daily reporting to the Technical Operations Specialist accomplished through verbal, email, web, telephone and written communications. The MMT responds to requests from staff within the center to provide equipment, office and program support services. The MMT's hours are from 11:00 am to 5:00 pm, Monday through Friday as schedule dictates or as needed and on weekends as scheduled. This position works a minimum 30 hours per week.

Minimum Education/Experience:

Department Required Skills: Must demonstrate good customer service skills and the ability to adapt to quickly changing situations in a sometimes very dynamic work environment. Ability to work well with the public in sometimes stressful situations is a necessity to ensure successful program outcomes. Must be able to lift/move up to 90 lbs often.

Preferred Experience, Skills, Training/Education: One or more years of audio/visual and digital or streaming technologies is essential. Media production experience a plus. Working knowledge of computers, wireless and network systems is necessary. CTS a plus. Prefer an individual with experience in managing workflows and time management.

Necessary Licenses and Certifications: CTS certification is required within 2 years of employment to enhance and increase available competencies and through ongoing renewal requirements.

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.