Administrative Coordinator I

Internal Title: Welcome Center Coordinator

Posting Number: STA00260PO17

College/Division: Division of Student Affairs and Academic Support

Department: Health Services

Advertised Salary Range: $38,014-$41,500

Part/Full-time: Full Time

Job Search Category: Administrative

Advertised Job Summary: This position is responsible for coordinating, planning and operating the Student Health Services Welcome Center activities in a new state of the art LEED certified health center in the middle of a large campus population of more than 35,000 students. This position ensures that the Welcome Center functions at maximum efficiency and fully supports and foster a culture of patient centered care and service excellence while improving the patient experience. The welcome center is critical to providing navigation to patients and visitors upon entry into the facility. Patient and visitor daily traffic may exceed 500/day. Must be able to develop and maintain a very high level of expertise in the concepts, practice and evolution of service excellence. Individual is responsible for making patients feel comfortable and at ease and be open, friendly and approachable to patients/visitors. Position will provide direction, answer a high-volume number of calls, respond to inquiries or transfer calls and initiate interaction, and frequently ask if there is any way you can help. Individual will invite patients and visitors to participate in other SHS programs and services as appropriate. Individual will assist patients with trouble shooting IT devices used in the patient management system. Individual will cross-train and become familiar with all operations within the patient support areas. Position will provide guided tours of the facility outlining the educational concepts of a patient-centered medical home and a LEED certified facility. Individual will assist the Patient Support Manger in meeting the goals and objectives of the organization and serve as his/her administrative back up when needed

Minimum Qualifications (Classified and Unclassified positions): Bachelor's degree and 5 years related experience in business management, public administration, or administrative services; or equivalency.

EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.