Engineering Computing Services Computer Technical Support Consultant 2 (UCP 7)

Storrs, CT
Sep 09, 2017
Institution Type
Four-Year Institution
Job Title: Engineering Computing Services Computer Technical Support Consultant 2 (UCP 7)
Job ID: 2018082
Location: Storrs Campus
Full/Part Time:
Regular/Temporary: Regular

Job Posting

The University of Connecticut, School of Engineering seeks to hire a Computer Technical Support Consultant 2 (UCP 7) for the Engineering Computer Services (ECS) unit. The IT specialist services the needs of a diverse and highly productive user base of faculty, staff, and students. It is a solution orientated service position within a fast paced, small team environment. The successful candidate will be responsible for providing technical support to end users, and for managing the IT systems that provision and manage their enterprise desktops and high performance workstations. This role also involves managing supporting application servers, meeting IT security standards, and managing large volumes of data.

  • Bachelor's degree in a computer-related field, scientific discipline or equivalent combination of education and experience.
  • Excellent interpersonal skills: the ability to work cooperatively and constructively with students, faculty, and staff, building and maintaining positive relationships.
  • Must be able to work in an IT environment which reflects a variety of different IT standards.
  • Experience providing in-person high quality technical support to a diverse audience.
  • Experience managing client systems using a centralized management tool such as Microsoft Configuration Manager.
  • Experience managing Windows server operating systems, such as Windows Server 2016, 2013, etc.
  • Experience implementing IT security standards on enterprise servers and clients using security tools such as Nessus, IdentityFinder, Bitlocker, etc.
  • Demonstrated experience in providing clear written and verbal communication to a non-technical diverse audience.

  • Experience working in a higher education environment.
  • Experience managing server systems in a virtualized environment.
  • Experience managing database systems such as Microsoft SQL Server, MySQL, etc.
  • Experience managing the lifecycle of user generated data.
  • Experience with scripting.
  • Experience with client & server integration.
  • Experience with multiple operating system platforms.

The official Human Resources Job Description for the position can be found here:


This is a full-time permanent position in which the University offers a full range of health/retirement benefits. Salary will be commensurate with experience.


Please apply online at, Staff Positions, to upload a cover letter, resume and list of three professional references with contact information to Search # 2018082. The preferred submission format is a single PDF file in the order shown. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2018082)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on October 13, 2017.

All employees are subject to adherence to the State Code of Ethics which may be found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.


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