Medical Office Administrative Assistant

Posting Details
Posting Summary

Posting Number STA00267PO17 Classification Title Administrative Assistant - Student Health Services Internal Title Medical Office Administrative Assistant Campus Columbia 01 College/Division Division of Student Affairs and Academic Support Department Health Services Band 4 Advertised Minimum Salary $33,437 Advertised Salary Range $35,001-$38,900 Location of Vacancy Part/Full Time Full Time Hours per week 40.0 Work Schedule

Due to the nature of the work extend hours and weekend hours and rotation of Sundays may be required.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Administrative

About UofSC

The University of South Carolina is a premiere flagship research institution in South Carolina and one of the top 50 “Best Colleges” according to U.S. News and World Report. With more than 46,000 students on eight campuses, the University of South Carolina is a leader in improving the lives of individuals in South Carolina and around the world. Founded in 1801, the University of South Carolina employs almost 14,000 people. At the University of South Carolina, our employees include some of the brightest minds and most accomplished professionals in the world. The diversity of thought and active engagement of our colleagues makes for a dynamic and interesting work environment. The University has been named a best place to work, and a big part of that is the people. Our diverse faculty and staff embody a dedication to serve our students, so that a job becomes a passion with no limits.

Position Description

Advertised Job Summary

Under general supervision of the assigned supervisor, the Administrative Assistant will provide a wide range of administrative support primarily to the primary care department within Student Health Services (SHS). Incumbent must exercise independence with daily opening and/or closing procedures. Individual will assist with running, organizing and maintaining the reception and lobby areas of a busy health center by performing multifaceted administrative, organizational and clerical duties. Incumbent will facilitate efficient scheduling of patients/clients within Student Health Services and community-based referrals, and complete patient releases for their protected health information and documentation in accordance with local, state and federal laws. Incumbent will welcome patients/clients and visitors in a respectful and courteous manner while handling heavy telephone volumes and ensuring that callers or those presenting in person are assisted in a timely and efficient manner. This individual will also scan protected health and insurance information into the Electronic Health Record. Patient/client check in will be facilitated in a timely and efficient manner which will include verification of eligibility for care and treatment. Individual will be responsible for collecting payment and authorizing patient tickets for billing and must work within all HIPAA privacy regulations. Once fully acclimated, the incumbent will assist in the training of new staff. This position will perform complex administrative support functions which include running and/or uploading various reports. Position requires an individual that is highly engaged, demonstrated good judgment, critical thinking skills and who can quickly make well-informed and intelligent decisions. The typical work week is Monday thru Friday 8:00am- 5:00pm but may be adjusted according to the needs of the department. The position may require Sunday hours on a rotating basis. Position will typically work 40 hours per/week, however based on duties of position, individual may be called to assist with campus and individual crisis during evenings and weekends and during peak periods of high patient volume.

Minimum Qualifications (Classified and Unclassified positions)

Bachelor's degree or a high school diploma and 4 years work experience that is directly related to the area of employment.

Preferred Qualifications

The incumbent should have experience in a similar medical office/clinic setting. Effective interpersonal skills, good judgment, decorum, flexibility, and the ability to prioritize are essential. Individual should be proficient in the use of Microsoft Office. Experience using database systems and/or electronic health record systems is highly preferred. Knowledge of medical terminology is preferred. Current CPR certification (or willingness to obtain).


This position requires a high level of clerical, critical thinking and interpersonal skills. Individual must be professional, have excellent telephone etiquette and interact in a supportive manner with patients/clients, visitors and staff from all backgrounds. Knowledge of health care delivery models, patient support activities and HIPAA. Ability to provide excellent customer service both in person and over the telephone. Skills to react in a positive manner to customer/patient/client concerns and function effectively in a high-volume health care setting. Ability to cross-train in other areas. Ability to multi-task, stay organized and demonstrate problem solving skills in a busy patient care environment. Able to recognize and respond to urgent or unusual situations typically encountered in a health care environment. Proficient computer and telephone skills and the ability to work with a high level of job accuracy, efficiency, and dependability. Ability to work independently with minimum supervision and to exercise good judgment and discretion. Sound knowledge of office procedures and equipment and electronic medical records. Ability to work effectively in a team.

Posting Detail Information

Number of Vacancies Desired Start Date 10/06/2017 If Research Grant/Time Limited, give end date Job Open Date 09/08/2017 Job Close Date Open Until Filled Yes Special Instructions to Applicant Quicklink for Posting EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.

Position Attributes

Hazardous weather category Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Have your ever disciplined or terminated due to a HIPPA violation? If so please explain.

    (Open Ended Question)

  2. * Do you have at least a Bachelor's degree, or high school diploma and 4 years work experience that is directly related to the area of employment; or equivalency?
    • Yes
    • No

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents


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