Welcome Center Coordinator

Location
Columbia, SC
Posted
Sep 09, 2017
Institution Type
Four-Year Institution


Posting Details
Posting Summary


Posting Number STA00260PO17 Classification Title Administrative Coordinator I Internal Title Welcome Center Coordinator Campus Columbia 01 College/Division Division of Student Affairs and Academic Support Department Health Services Band 5 Advertised Minimum Salary $38,014 Advertised Salary Range $38,014-$41,500 Location of Vacancy Part/Full Time Full Time Hours per week 40 Work Schedule

Typical work week is 8-5 (40hrs/week). Due to the nature of work extended hours and weekend work are required.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Administrative

About UofSC

The University of South Carolina is a premiere flagship research institution in South Carolina and one of the top 50 “Best Colleges” according to U.S. News and World Report. With more than 46,000 students on eight campuses, the University of South Carolina is a leader in improving the lives of individuals in South Carolina and around the world. Founded in 1801, the University of South Carolina employs almost 14,000 people. At the University of South Carolina, our employees include some of the brightest minds and most accomplished professionals in the world. The diversity of thought and active engagement of our colleagues makes for a dynamic and interesting work environment. The University has been named a best place to work, and a big part of that is the people. Our diverse faculty and staff embody a dedication to serve our students, so that a job becomes a passion with no limits.



Position Description

Advertised Job Summary

This position is responsible for coordinating, planning and operating the Student Health Services Welcome Center activities in a new state of the art LEED certified health center in the middle of a large campus population of more than 35,000 students. This position ensures that the Welcome Center functions at maximum efficiency and fully supports and foster a culture of patient centered care and service excellence while improving the patient experience. The welcome center is critical to providing navigation to patients and visitors upon entry into the facility. Patient and visitor daily traffic may exceed 500/day. Must be able to develop and maintain a very high level of expertise in the concepts, practice and evolution of service excellence. Individual is responsible for making patients feel comfortable and at ease and be open, friendly and approachable to patients/visitors. Position will provide direction, answer a high-volume number of calls, respond to inquiries or transfer calls and initiate interaction, and frequently ask if there is any way you can help. Individual will invite patients and visitors to participate in other SHS programs and services as appropriate. Individual will assist patients with trouble shooting IT devices used in the patient management system. Individual will cross-train and become familiar with all operations within the patient support areas. Position will provide guided tours of the facility outlining the educational concepts of a patient-centered medical home and a LEED certified facility. Individual will assist the Patient Support Manger in meeting the goals and objectives of the organization and serve as his/her administrative back up when needed

Minimum Qualifications (Classified and Unclassified positions)

Bachelor's degree and 5 years related experience in business management, public administration, or administrative services; or equivalency.

Preferred Qualifications

Five years of professional work experience in leading and participating in customer service roles, and/or programs, preferably in a large organizational setting. 4 years of supervisory experience and a successful work history managing multiple tasks/projects. A documented track record of implementing and accomplishing customer service/process improvements. Able to articulate challenges and to be proactive and assertive in thinking about new ways to do things and create enthusiasm for new initiatives. Service-oriented and leader by example. Organizational and problem-solving ability with strong logical reasoning. Excellent interpersonal and organizational skills, with the ability to guide and influence people, effectively manage time and operate as a self-starter. Experience working with computers. Ability to respond to safety and emergency situations.

Knowledge/Skills/Abilities

Excellent interpersonal skills, with ability to communicate effectively with students. Ability to defuse potentially difficult situations. Ability to cross-train and be utilized throughout the organization where needed. Ability to effectively express thoughts and ideas through the use of written and oral communication as well as strong presentation skills. Ability to translate the concepts of service excellence, patient experience and patient relations into actionable behaviors. Ability to integrate patient relations and service excellence. Knowledgeable about program areas and share information. Ability to understand and encourage participation in programs and activities. Able to articulate mission, vision and values. Use all available resources in assisting patients and visitors. Effective organizational skills, communicates with a high degree of accuracy, ability to multi-task and take initiative when appropriate.



Posting Detail Information

Number of Vacancies 1 Desired Start Date 10/02/2017 If Research Grant/Time Limited, give end date Job Open Date 09/08/2017 Job Close Date Open Until Filled Yes Special Instructions to Applicant Quicklink for Posting http://uscjobs.sc.edu/postings/18869 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.



Position Attributes

Hazardous weather category Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your philosophy of customer service.

    (Open Ended Question)

  2. * Please describe your customer service experience.

    (Open Ended Question)

  3. * Describe how you handle and prioritize multiple requests/tasks while maintaining a high level of customer service.

    (Open Ended Question)

  4. * Do you have at least a Bachelor's degree and 5 years related experience in business management, public administration, or administrative services; or equivalency?
    • Yes
    • No


Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents

    PI99332466