Enrollment Advisor

Location
Fort Lupton, Colorado
Salary
Salary minimum is $38,812.00 annually (paid on an hourly basis)
Posted
Sep 08, 2017
Institution Type
Community College

Aims Community College, locally governed, locally funded, is a progressive community college with centralized administrative services located on the Greeley Campus, which supports three additional locations. Situated on the Front Range of the Colorado Rockies, and enjoying 300+ days of sunshine a year, Aims Community College is student success oriented and prepares students for success in more than 160 degree and certificate programs. You are not just a number here at Aims Community College, our wonderful Staff, Faculty, and Administration work as a team to ensure excellent service and offer the most affordable tuition in the Front Range.

The Enrollment Advisor is a primary contact for both prospective and current students who need advice and direction on enrollment procedures, degree programs and courses offered. This is a front-line position at the Fort Lupton Campus. This position requires strong customer service skills to assist the student population including at-risk students and the ability to use critical thinking skills to assess the need for services and address student concerns and issues with the enrollment process. Attention to detail, time management, and excellent communication skills are required to be successful. An awareness and understanding of college student development and experience in student affairs is preferred in this role.

The Admissions, Registration, and Records (AR&R) Office serves as the primary point of contact for the following services: 1) advise prospective and current students about enrollment procedures, degree programs and courses offered each term; 2) admit, register, add, drop, and withdraw students for classes and resolve conflicts that may occur during this process; 3) develop, update, secure, and maintain accurate student records; 4) report and release accurate student information in accordance with FERPA guidelines; 5) assess need for services and either refer out or schedule accordingly; 6) work with student services management to proactively address student concerns and issues with the enrollment process.

Duties, Roles & Responsibilities:
ENROLLMENT & STUDENT SUPPORT
1. Explain steps to enrollment and Aims Community College services. Support students through connection, entry, progression and completion processes.
2. Communicate with students through email, phone, face-to-face, direct mail and web.
3. Process applications, determine tuition classification, process add/drops, print student records, demonstrate how to use computerized registration process, and explain various AR&R policies/procedures, and entry-level financial aid.
4. Determine appropriate documentation required in order to input, process, update or retrieve data, such as prerequisite and/or test scores and requirements, student biographical information, tuition and fees payments and class enrollment data.
5. Review assessment scores to ensure students are registering for correct courses based on the selected program of study.
6. Resolve student problems based on applicable policies, standards and guidelines for students, staff, and faculty for all campuses. Diffuse difficult situations and reach out for assistance when necessary.
7. Evaluate information provided by student in order to determine residency for tuition classification purposes according to Federal and State laws and local tax-district guidelines (requires interpretation of law and making subjective decisions on data provided).
8. Release and restrict information within the parameters of federal privacy law (FERPA).
9. Provide quality, student-centered service and engage in continuous quality enhancements.Work collaboratively with staff and faculty in support of student initiatives.
10. Respond to questions from students regarding transferability of courses and the transfer process between institutions.
11. Assess students’ academic interests and explain the connection between interests and relevant program(s) of study.
12. Assist students in identifying courses and combinations of courses that reflect individual interests and academic preparedness.
13. Cross-train with financial aid department to provide continuity of services for students.
14. Use DegreeWorks to review degree requirements and to ensure that recommended courses fit into degree plan.
15. Inform and assist students with graduation application process.
16. Answer questions and guide students through transfer credit and graduation related procedures and sometimes process easy transfer evaluations at the service counter.
17. Inform non-degree seeking students and concurrent high school students about educational programs, class choices, and institutional practices/procedures.
18. Input and retrieve information from integrated databases (Banner and Recruiter CRM).
19. Update and schedule appointments for academic advising, career counseling, disability access services, and personal counselors based on the unique needs of students.
20. Answer questions from faculty and other Aims staff via phone calls, email, and face-to-face regarding interpretation of assessment scores, advising protocol mandates, and Banner usage.
21. Evaluate and regularly contribute to analysis of processes and make recommendations for enhancement of service. Regularly contribute to the strategic objectives of the department.
22. Perform other related duties as assigned.

Minimum Qualifications: 

  1. Applicants must be currently authorized to work in the United States on a part/full-time basis.
  2. Bachelor’s degree in related field. One (1) year experience in student services work or other closely related area within higher education, or equivalent combination of education and/or experience.
  3. Proficient in MS Office suite and student information systems. 
  4. Excellent interpersonal, collaborative, communicative, and computer skills. 
  5. Strong organizational skills and attention to detail. 
  6. Ability to communicate professionally both verbally and in writing in complex situations 
  7. Ability to work effectively with a variety of populations in a diverse community setting. 
  8. Strong customer service background in high volume office with demonstrated commitment to excellence. 
  9. Ability to work/travel during the evening and weekends. 
  10. Valid driver’s license and ability to meet College insurability guidelines.

 

Preferred Qualifications:

  1. Master’s degree in student affairs, counseling, higher education administration, or another appropriate discipline. 
  2. One to three years of admissions advising experience. 
  3. Ellucian Banner software and CRM software experience. 
  4. Bilingual in Spanish and English. 
  5. Awareness and understanding of college student development; experience in student affairs or a related field/setting working with college students 
  6. Experience working in college setting. 
  7. Experience working with at-risk students.

Special Instructions to Applicants: 

Applicants must submit academic transcripts from an accredited institution. Applicants who have earned degrees from outside of the United States must provide a credential evaluation of said transcript(s) as part of their application materials. 
National Association of Credential Evaluation Services (www.naces.org) or Association of International Credential Evaluators (www.aice-eval.org) lists members who may be contacted for assistance in evaluating foreign credentials.

APPLICATION INSTRUCTIONS AND INFORMATION
• Clearly document job duties performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the “Work Experience” section on the application. We must be able to evaluate your experience based on this information.
• Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that we can calculate full-time experience.
• The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

INCOMPLETE APPLICATIONS
• If an Application is considered “Incomplete”, the application will be removed from consideration for the position.
• An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
• An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
RESUMES
• When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening. **Please see the “Required Documents” section of the posting.
• Resumes will not be accepted in place of a complete application; however, resumes may still be required as a component of complete application materials.

Screening/Selection: All applicants may apply on line at jobs.aims.edu. If you need assistance with this process please contact Human Resources.

Initial screening will be conducted by a committee based on completed application materials. 
Please be prepared to submit the following if required:

• Cover Letter addressing qualifications relative to position requirements, 
• Resume, 
• Diversity Statement (your personal statement on diversity),
• Teaching Philosophy (for faculty positions only) and, 
• Transcripts (if applicable). Official transcripts will be required if hired.

o Faculty: Applicants must submit academic transcripts from an accredited institution. Applicants who have degrees from outside of the United States must request a credential evaluation of their transcript. National Association of Credential Evaluation Services (www.naces.org) or Association of International Credential Evaluators (www.aice-eval.org) lists members who may be contacted for assistance in evaluating foreign credentials.

All application materials become the property of Aims Community College. All application materials must be submitted by the closing date posted. The screening committee will select finalists for interviews.

Notice: Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, sex, sexual orientation, race, religion, national origin, marital status or disability. The goal of Aims is to enhance the diversity present in the district we serve. To comply with Immigration Reform and Control Act of 1986, if hired you will be required to provide documents within 3 days of hire date to show your identity and your authorization to work. This law applies to all persons hired.